Bethany Fields Email & Phone Number

Morrison, Co, Us

United States

Managed an office with $10 million in sales and 20+ employees. Reduced financial discrepancies by accurately managing accounting documentation, payroll, billing, and total project and office costs. Conducted staff performance evaluations to monitor progress and individual skills. Oversaw, initiated, and conducted recruitment, hiring process, orientation, and ongoing career development for employees. Elevated customer satisfaction by resolving client and case issues effectively. Oversaw creating, receiving, and organizing office correspondence.

Maintained policy, procedures, and projects for quality and continuous improvement agendas. Promoted company by championing a work environment focused on quality, communication, collaboration, integration, and teamwork. Created, edited, and updated forms for documentation and testing procedures used by the entire QA team and management. Collected, analyzed, and summarized data to create accurate team metrics and rubrics. Monitored employees’ work and provided feedback, coaching, and training to increase customer satisfaction and employee retention.

Las Cruces, New Mexico, United States

Created and implemented syllabi, lesson plans, grading metrics, and course content for 3 college level English courses. Customized innovative methods and materials to meet challenging academic, intellectual, and social needs for students. Graded and reviewed student work to provide constructive feedback for continual improvement and development.

Master'S Degree, English Language And Literature, General, 4.0

Bachelor'S Degree, English Language And Literature/Letters