Bethany Fields Email & Phone Number

Kansas City Metropolitan Area

In my current position as a Compliance Coordinator, I excel at managing, tracking, and coordinating compliance audits to ensure strict adherence to company policies and regulatory requirements. Through my efforts, I have significantly improved quality controls and achieved 100% accuracy in audits. By streamlining accounting processes, I take responsibility for bank deposits, reconciliation, and documentation, optimizing efficiency and accuracy in financial transactions. My expertise extends to handling SOC 2 Type II, Pen Testing, and HIPAA compliance audits, enabling us to meet all deadlines and fully adhere to industry standards. I coordinate and maintain insurance requirements, ensuring compliance with necessary regulations and mitigating risk for the company. Furthermore, I organize and manage annual HIPAA & Security Awareness training, enhancing employee awareness and understanding of compliance obligations and resulting in improved data security practices. Finally, I effectively handle and manage all state business and TPA annual registrations and reporting, eliminating any risk of penalties or legal issues.

Kansas City Metropolitan Area

From 2018 to 2021, I was the Office Manager at iTEDIUM, Inc., where I achieved outstanding results in various areas. I successfully managed and completed annual state reporting for both Corporate and TPA, ensuring accurate and timely submission while meeting all regulatory requirements. Collaborating with the COO, I coordinated and documented business insurance renewals to ensure comprehensive coverage and compliance with company policies. Moreover, I provided valuable support to the Service Center Team, leading daily meetings, resolving technical issues, and monitoring SLAs (Service Level Agreements) to ensure optimal client satisfaction. As the supervisor of the Service Center Department, I fostered a positive team culture, provided guidance and training, and achieved excellent performance outcomes. Furthermore, I demonstrated exceptional dedication and adaptability by taking on additional responsibilities in the accounting department, effectively assisting the Main Accountant and contributing to the smooth operation of financial processes. Throughout my tenure, I handled confidential information and earned high respect from the COO and the CEO.

Kansas City, Missouri Area

In my role as a Support Analyst at Cerner Corporation/Oracle, I provided exceptional technical support to hospital clients by promptly documenting service requests, investigating technical issues, and ensuring accurate updates to the knowledge base. I actively participated in team initiatives, contributing to improved workflow procedures and processes. Handling highly escalated calls with professionalism, I demonstrated strong problem-solving skills, resolving complex technical issues and exceeding client expectations. Further, I proactively conducted report audits, identified areas for improvement, and implemented effective solutions to enhance service quality. My expertise and exceptional performance earned me recognition as a top-performing analyst, with consideration for promotion to a Subject Matter Expert role.

Kansas City Metropolitan Area

During my tenure as an Account Manager at iTEDIUM, Inc., I successfully oversaw a portfolio of accounts, ensuring accurate and timely termination of benefit medical coverage for members. By effectively processing urgent exceptions and reinstatements and liaising with State Health Plans, I resolved member coverage issues and provided exceptional customer service. Additionally, I documented, trained, and implemented new system processes, procedures, and enhancements, resulting in improved team productivity and seamless operations. I conducted thorough audits on employee/employer invoicing, identifying discrepancies and presenting findings to clients, increasing accuracy and invoice reconciliation. By collaborating with State Health Plans and insurance vendors, I seamlessly integrated data files and supported the implementation of new system processes, minimizing disruption and ensuring smooth transitions. Through my expertise in Enrollment/COBRA Billing systems, I served as the go-to resource for troubleshooting and issue detection, contributing to enhanced customer satisfaction and retention.

Kansas City Metropolitan Area

As a Validation Account Analyst, I conducted meticulous account reconciliations for 20K retiree pension accounts monthly. I collaborated with a cross-functional team to research, validate, and document retiree pensions, effectively eliminating discrepancies between billing and health insurance carrier data files. Utilizing the Eligibility & Enrollment vendor's database and the North Carolina State Health Plan's benefit exceptions and inquiries, I calculated and generated new benefit billing audits, ensuring an error-free audit file delivered to the State Health Plan. I successfully managed and executed multiple special assignments and projects related to retiree benefits, showcasing exceptional organizational skills and the ability to handle multiple priorities simultaneously. By employing problem-solving techniques, I identified and resolved account discrepancies, resulting in improved accuracy and reliability of member accounts and transactions. Maintaining effective communication and collaboration with team members, stakeholders, and retirees, I ensured seamless execution of account validation processes and enhanced customer satisfaction.

Kansas City Metropolitan Area

While working as a Sales Admin Assistant at Davinci Roofscapes, I meticulously compiled and maintained yearly price lists for our vast range of products and accessories, catering to the needs of contractors and distributor clients. In addition, I provided crucial support to the IT department in investigating discrepancies in the daily booking orders. Being responsible for processing reports and compiling sales data, I played a pivotal role in contributing to the regional growth, ensuring seamless operations for the Vice President of Sales. Moreover, I continuously explored new system processes and functions, leveraging my expertise to create comprehensive training materials.

Kansas City Metropolitan Area

As a Validation Account Analyst, I conducted meticulous account reconciliations for 20K retiree pension accounts monthly. I collaborated with a cross-functional team to research, validate, and document retiree pensions, effectively eliminating discrepancies between billing and health insurance carrier data files. Utilizing the Eligibility & Enrollment vendor's database and the North Carolina State Health Plan's benefit exceptions and inquiries, I calculated and generated new benefit billing audits, ensuring an error-free audit file delivered to the State Health Plan. I successfully managed and executed multiple special assignments and projects related to retiree benefits, showcasing exceptional organizational skills and the ability to handle multiple priorities simultaneously. By employing problem-solving techniques, I identified and resolved account discrepancies, resulting in improved accuracy and reliability of member accounts and transactions. Maintaining effective communication and collaboration with team members, stakeholders, and retirees, I ensured seamless execution of account validation processes and enhanced customer satisfaction.

York, Nebraska

During my time at Wilbur-Ellis, I began as an Office Assistant through a summer internship. As I efficiently handled DOT paperwork, mapping for fungicide spraying, and managed prepayments, invoicing, and past due accounts, I was promoted to Office Manager while still completing my final senior semester. At this branch, I implemented enhanced organization, timely invoicing, and compliant documentation. The Branch Manager relied on me to take on additional responsibilities each month, expanding my role to managing billing systems, conducting monthly inventory audits, and serving as the branch leader for DOT training and compliance. This challenging position allowed me to thrive in a fast-paced work environment and further refine my skills.