Bethany Ross Email and Phone Number

• Allocated, coordinated and monitored the Field Operations delivery work programme for England, ensuring all responsibilities were fulfilled in accordance with quality standards, timescales and budget requirements.• Organised and controlled the collation and preparation of reports, schedules, summaries and correspondence as necessary.• Dealt with high-priority faults and escalations.

• Obtained a Level 4 UKGI Commercial Motor and Road Risks Underwriting Licencewhilst working as part of the award-winning Minifleet team.• Analysed risk in insurance proposals, determined policy terms and calculatedpremiums on the basis of statistical and background information.• Responsible for underwriting and negotiating profitable business whilst operatingwithin agreed guidelines and authority levels.• Efficiently managed and investigated system referrals such as high-value vehicles, insolvencies and fraudulent behaviour.

• Managed the guest experience, ensuring customers were offered a uniquely personal and bespoke service.• Managed incoming enquiries in a professional and efficient manner, ensuring customers were warmly handed across to the correct department.• Generated sales leads and met ambitious sales targets.• Nominated as the dealership’s ‘Community Champion’ where I organised andparticipated in fundraising activities for local and global charity partners.

• Ensured product availability, recorded inventories and created stock reports.• Used company systems to analyse stockholding and future demand.• Created visually appealing displays that encouraged sales of promotional items.• Maintained up-to-date knowledge of products and services to ensure customer satisfaction.