Bethany Round Email & Phone Number

United Kingdom

Norwegian Cruise Line is one of the top 3 largest cruise lines globally, operating out of Miami, Florida. Successful completion of extensive healthy and safety, fire and role-specific professional training was required.As the Sales Ambassador for Fine Jewelry and Watches I was responsible for achieving and maintaining targeted KPIs, in addition to ensuring an exclusive customer experience. Being aware and adapting to a wide range of diverse cultures was key to the role. In addition to the… Show more Norwegian Cruise Line is one of the top 3 largest cruise lines globally, operating out of Miami, Florida. Successful completion of extensive healthy and safety, fire and role-specific professional training was required.As the Sales Ambassador for Fine Jewelry and Watches I was responsible for achieving and maintaining targeted KPIs, in addition to ensuring an exclusive customer experience. Being aware and adapting to a wide range of diverse cultures was key to the role. In addition to the fast pace of sales, other responsibilities included:• Tailoring, adapting and delivering seminars and product demonstrations to meet varied consumer audiences. • Building long lasting relationships and rapport with guests to encourage repeat purchases and customer satisfaction.• Self-management of reporting sales and balancing tills. Show less

Colombia

This role offered me first-hand experience in:• Demonstrating empathy for customers undergoing financial difficulties.• Tailoring payment plans for customers with individual circumstances. • Complaint handling and dispute resolution.• Performing investigations and identifying trends in debt repayment behaviour.

Whilst performing this role I achieved the following:• Awarded ‘Top comment card earner’ by the captain of our 5.824 capacity ship for receiving the most positive commented feedback across all staff.• Regularly achieved top salesperson for the cruise ship and within the wider fleet.• Exceeded all local performance targets.• Lead canvasser for all external and internal seminars.