• Manage end-to-end full cycle recruitment processes for full-time positions, internships, and bridge fellow positions in accordance with Council protocols, procedures, and departmental norms. • Conduct salary analyses for new hires, promotions, and transfers, prepare recommendations, and extend employment offers to candidates.• Provide guidance to managers on recruitment strategies, interviewing techniques, and hiring policies.• Foster diversity initiatives and cultivate a robust candidate pipeline by collaborating with various organizations and advertising vacancies to ensure a diverse candidate pool.• Leverages effective communication and influencing skills to establish relationship with different departments throughout the Council. • Participates in job evaluation procedures, contributing insights and expertise.• Assists HR Business Partners in conducting job classification studies.• Communicates, guides and influences managers related to recruiting, interviewing, selection and hiring processes.

• Designed & developed instructor led courses & eLearning courses for staff: technical and non-technical • Designed and developed candidate testing processes for new employees, along with creating scoring matrixes.• Developed and implemented creative and cost-effective events that increased employee satisfaction and morale. • Researched, participated, & outreached for career events, job fairs, employment opportunities• Identified & recommended process improvements to enhance efficiency & effectiveness • Managed the Learning Management System (LMS); end-user support for 450+ users, SumTotal System.• Facilitated New Employee Orientation and New Employee Maintenance Orientation sessions.• Developed diverse onboarding programs tailored to incoming hires, ranging from entry-level positions to supervisory roles.• Cultivated relationships with internal stakeholders to ensure that finalized solutions align with expectations.• Formulated innovative solutions following thorough needs assessments, considering budgetary constraints, timelines, and learner demographics.• Collaborated closely with subject matter experts to design documents, storyboards, assessments, and other learning materials.• Executed comprehensive quality assurance testing on all training materials.• Analyzed feedback to refine blended learning solutions for enhanced effectiveness.• Generated monthly reports detailing student engagement, attendance, and satisfaction levels.• Conducted skill assessments and provided systems training to both new hires and existing staff.

• Introduced new vendors into the department resulting in $76K in cost savings for 2016. • Streamlined workflow process by creating and modifying templates.• Applied adult learning theories and principles to the design, development, and maintenance of instructional materials for instructor-led training. • Lead and managed the administration and coordination of classroom training for multiple departments within the councils LMS (Oracle/Taleo Learn & Sumtotal Learn). • Managed the LMS to gain proper record keeping, tracking training and the delivery of e-learning courses.• Generated daily, weekly and monthly detailed reporting of LMS activity for stakeholders. • Streamlined workflow process by creating and modifying curriculum templates.• Performed all administrative tasks for Training and Fleet departments; including preparing agendas, acting as a first point contact and coordinating teambuilding events.• Managed, scheduled and coordinated onsite/offsite training for maintenance employees. • Conducted a variety of annual Learning and Development programs (New Hire Orientation, Safety Compliance, New Orientation for Maintenance Employees, etc.) involving multiple employees. • Designed and conducted surveys for instructors, managers and mechanics to uncover training needs. • Organized a mechanic recruitment video and facilitated with the behind the scene work associated with recruiting to the public.

• Provided exceptional customer service and always ensured the smooth operation of the studio • Provided outstanding customer service by answering inquiries, addressing concerns, and resolving issues promptly • Assisted members with class bookings, membership changes, and billing questions• Handled phone calls, emails, texts, and in-person inquiries efficiently and effectively

• Warmly greeted customers, answered questions about services via phone/email/ in- person • Processed transactions (cash and credit cards) and issued receipts• Scheduled customers, stocked shelves, maintained a clean work environment • Cross-sold services and products when necessary

• Ensured store associates training and development programs were executed, including optical training, sales training, and cross training to support the business need. • Trained new hires on the SERVE process in effort to enhance the customers experience.• Involved heavily in all aspects of the hiring process, interview process and performance review processes. • Explored surveys and feedback to improve sales, learning initiatives and objective based on the outcomes.• Achieved weekly, monthly, and quarterly sales goals while managing 3-4 sales associates.• Implemented and enhanced quality customer service to maximize overall sales and profitability for the entire store. • Gained a strong understanding of contributing to a team and improving the people around me.