Bethany Samson Email & Phone Number

London, United Kingdom

London, United Kingdom

Perivale

In this position I was contracted for a fixed period to work on the global implementation of an online performance review process, the first of its kind for Deluxe.This involved:-collaborating with global HR teams-delivering and presenting webinars globally -managing the development of the online platform and testing for Workday launch -reporting completion rates and ratings spread to the executive teamI was very grateful during my time at Deluxe to have my work on this (and other projects) recognized with an award, which was presented to me in front of all employees on site.I also re-instated an induction process which introduces new starters to the work of Deluxe, contributed to an employee newsletter for the EMEA region and created bespoke learning resources for our e-learning platform.

Dartford, United Kingdom

My time at SEM has been spent on a broad range of tasks including recruitment, employee relations, payroll and HR Systems, strategic HR and of course working closely with line managers providing legal and commercial advice on people issues. Fundamentally my role has been to contribute to the success of SEM by ensuring our people are performing to their potential. I am passionate about combining academic best practice with a commercial mindset to deliver a people approach which benefits the company, and creates a culture where staff feel valued and engaged. Examples of how I have applied this at SEM include a pragmatic approach to ER issues, my recent revamp to our employee value proposition and my work on a more future-focused performance development strategy- all of which was recognized when SEM achieved Investors in People status. I have also promoted the SEM brand externally to enable us to compete for the best engineering talent, through designing a new recruitment website, building a social media presence and advertising roles directly; plus creating feedback points for candidates so I can stay in touch with their experience of the recruitment process. I am also very proud of the staff magazine I have grown from four to twenty pages; the development and implementation of an employee engagement program including values and a purpose statement; and the reduction of cost per hire by an average of £2000 by using more innovative recruitment practices. I also recently designed an employee survey which was given to all staff, with the intent to further develop our people strategy.

Within this role I have been assisting with all administrative aspects of the HR department at Coty, which looks after their 900+ UK employees. This has involved working extensively between different HR programs to update electronic employee files, and utilising my existing IT skills I have helped create a number of fixes to ensure more efficient data input. I have since been nominated for an innovation award for solving an issue with mail merges. Most recently I have assisted the HR manager in implementing this year’s salary increases and bonuses, cross checking hard copy information with a number of spreadsheets and using mail merges to produce letters for every employee. I have also produced new policy documents for the leavers and maternity processes. In my time within this role I have been given the opportunity to work independently, and take the initiative to deal with queries which we receive through the HR inbox, such as issuing letters, producing and distributing company messages, and creating new starters on our software and issuing their contracts and induction packs.

During my time at The Inkerman Group I was responsible for managing the pre-employment screening department, by sourcing new clients and taking measures to improve the efficiency of our processes. During my time at the company we launched a new website and succeeded in growing our offering, expanding into several new sectors. On a day to day basis I managed the delivery of bespoke screening to a range of public and private sector clients, as well as supporting the HR Director with her duties, including those listed within my HR Assistant role.My focus was to develop a flexible, client focused screening system which used innovative specialist software to integrate with existing HR processes, and to make the experience for the candidate as straight forward as possible.I was also responsible for maintaining our secure online system, and ensuring the continual delivery of screening to industry standards such as BS7858:2012 and BPSS. The Inkerman Group Screening is also ISO 27001 and ISO 9001 registered for IT security and quality management, and fully compliant with data protection legislation.

Key Responsibilities included:-Supporting the HR director with her duties, namely: -Recruitment Administration -Annual Performance Review Administration-Managing the maintenance of the premises, for example contacting the landlord with any issues-Supporting with inductions for new starters at the company-Advertising vacancies-Reception duties-Office Administration including post, mail merging, photocopying etc.-Directing incoming calls to the office

Bromley, United Kingdom

Training program to become a commercial manager at M&SResponsibilities included:-commercial walkrounds with regional managers and head office representatives-creating and maintaining innovative and effective visual displays-manipulation and analysis of sales figures -implementing and maintaining highest levels of customer service across the store-meeting sales targets for the store and specific lines -maintaining a low cost base across my areas of responsibility to achieve a higher profit margin

In this role my main responsibility was to ensure every customer who visited our store left with a smile and would shop with us again. This was paired with meeting and exceeding targets for sales, promotional items and opening business accounts, all of which help increase the profitability of the store. I exceeded every target I was set, regularly opening the most store cards out of all the staff. I was also being trained on the copy centre, which meant completing jobs for customers under time pressure, but maintaining excellent standards.As team leader I was responsible for motivating and coaching other staff members to meet our targets. I was also the manager on duty for store openings and closings, and responsible for all health and safety in the store.

This position has offered a different set of challenges to my previous jobs in retail, as it was less sales based, and more knowledge based. It was my responsibility to put non-prescription medications through the till, give customers advice and handle prescriptions. This means that there is no room for mistakes, and that utilized my ability to work efficiently under pressure without compromising the quality of my work. It has also given me more experience of dealing with unhappy customers politely, and trying to make their day a little bit better by being efficient, polite and friendly.

This role involved working on an Oasis concession in a Debenhams department store. My responsibilities were to give excellent customer service while operating the till, monitoring fitting rooms and maintaining displays and presentation of stock. As part of my job I offered the range of Debenhams store cards and successfully met my targets for this. As repeat customers were common, it was extremely important to be warm, friendly and helpful to every customer, at the same time as driving sales. It was my responsibility to manage the whole concession on occasions when other staff members were absent or on breaks, which encouraged me to problem solve quickly and independently in response to customer queries.

Ernest Newson School Uniform Shop, Canterbury; This position involved dealing with parents in a courteous and informative manner and helping them complete their child's uniform for the September, as well as driving add on sales to increase profit. I also undertook responsibilities involving deliveries and general upkeep and display in the store, in addition to till work and offering enthusiastic customer service. This role helped me gain experience in dealing with customers who were under stress in a calm, helpful and efficient manner.

This job involved several key responsibilities; giving excellent customer service, increasing sales figures and furthering company growth using extras such as loyalty cards and magazines, which were also targeted.Primarily I worked on the till, but I was also involved in meeting customers at the front of the store, general upkeep and maintenance, and taking deliveries.I regularly met and exceeded my targets for both sales and loyalty cards, and gained valuable experience in customer service.

Msc Human Resources And Organisational Behaviour, Distinction

Modules: Foundations of Business and Strategy HR Strategy and Policy Organisational Behaviour Globalisation and HRM Elective Modules.

Bachelor Of Science (Bsc), Biology/Biological Sciences, General, 2:1

Achieved a first class mark for my dissertation, which investigated the relationship between quality of territories and the aggressive.

A And As Levels, Biology, Chemistry, English Literature, Physics, Critical Thinking

A Levels Biology A, Chemistry B, English Literature A AS Levels in Physics A and Critical thinking A

Gcses, English Language, English Literature, Double Award Science, Maths, Latin, Dt, It, History And German, 8 A*S 3As

Plus Statistics. During Sixth Form I also completed the Duke of Edinburgh Award which gave me valuable experience in team work, as well.

Education record