Bethany Samways Email & Phone Number

Herriman, Ut, Us

Sunnyvale, California, Us

Worked with key stakeholders in the order-to-cash process, specifically aroundquoting and provisioning and documenting the processesCollaborated with Deals Desk and Order Management teams to work towards simplifications and automation of processes to create efficiencies and a better sales experienceProduced and implemented automation tools and processes ensuring order fulfillmentprocesses were accurate, timely and compliantWorked cross-functionally to help provide innovative change and improvement.Played an instrumental role in new product integration, training, and communication.Managed projects enhancing automation and efficiency between company systems.Reviewed deals processed by my team for accuracy and completion.Supported my team when they needed help with their deals, providing coaching andeducation where needed.

Sunnyvale, California, Us

Processed deals submitted by sales with the highest level of accuracy and efficiency.Trained and onboarded brand new order management team in Reading, UK.Mentored and coached team members regularly, resulting in increased accuracy by atleast 15%.Provided actionable feedback for process changes and updates.Helped with projects outside of my base job responsibilities.

Sunnyvale, California, Us

Sunnyvale, California, Us

Exercised innovation by continuously presenting efficient tools for my department Increased team and workforce morale by creating various recognition strategiesTrained/mentored new hires on policies, procedures, and software operationPerformed technical troubleshooting, billing and general question assistanceManaged weekly team meetings to create team goals and action items Provided feedback and reported up to date information to my team and supervisorConsistently exceeded weekly and monthly metric and attendance goalsEffectively multi-tasked by operating multiple programs

Sandy, Utah, Us

Assisted supervisor in outreach and donation programsCreated various reports using Excel to track and show dataApplied critical thinking and problem solving skills to understand and respond to patron and coworker needs, providing them with rational solutions to their concernsTrained coworkers and new hires on policies, procedures, and software operationPersonally marketed products, grossing thousands in ticket sales/donationsAutonomously managed patron accounts and scheduling in a team environment

Riverdale, Utah, Us

Actively and professionally cross-sold Credit Union products and servicesPerformed various accounting, clerical, and secretarial functionsCompleted financial reports and records promptly and accuratelyMaintained branch files (I.E. loan files, new accounts files, safe deposit, etc.)Kept management informed of area activities and of any significant problemsManaged member accounts, services, and loans

High School Diploma

Behavioral Sciences