Accomplished and client-focused professional with 20+ years of experience managing all aspects of customer services and project management through business relationship development, strategy implementation, and critical problem resolution across banking & finance sectors. History of success in guiding organizations through development and execution of strategic plans, complex growth management, performance optimization, and infrastructure development. Leverages strong analytical and problem-solving skills effectively utilized in areas of process analysis and improvement, financial reporting, and accounting functions. “Roll-up-your-sleeves” professional, consistently strives for improvement and growth in business processes to ensure achievement of goals and objectives. Delivered sustainable revenue and income gains with equal expertise in capturing cost reductions through process redesign and performance management. Proficient at devising process flow execution, business model development, and analyzing budget deviations to implement new initiatives. Community advocate, leader, and consummate networker.