Beth Miller Email & Phone Number

Atlanta, Ga

SupportLink3 PUTS ALL IN BALANCE for the Banks, Mortgage Banks, and Credit Unions in search of new solutions for outgrown processes. We advise, provide education and know-how to high level business executives including Owners, Senior Executives, Board of Directors, Advisory Councils, Attorneys, Financial Advisors, Accountants etc. We mentor and coach. We provide support and understanding of reporting, bench-marking, measuring results, prioritizing information for risk and opportunities. We will measure capacity opposite market conditions anticipating future needs. And, we efficiently evaluate balance sheets for expense savings during cyclical business environments.SupportLink3 provides services and products that will ensure:Staff right sizing.Sales force evaluation- How to measure/manage and compensate.Compensation Levels & Staffing Strategies for Operations, Secondary and other staff.Recruiting, Training and Retaining Key employees.Secondary Market Execution - Strategies & Outlets; GSE Approvals.Business Intelligence & Data Bench-marking to Improve Efficiency.Marketing Effectively Utilizing Social Media and other proven methods to Grow & Market Your Business.Third Party Relationships- making the right decisions -Pricing; Lock Desk; Hedging; LOS; Appraisal Management; Sales Compensation and reporting; Warehouse Providers; Broker Dealers; Cybersecurity.ASK ME TO EXPLAIN WHY WE ARE 100% QUALIFIED …

Atlanta, Ga

Self-employed in this Start Up Commercial Lending Corporation. Developed corporate business plan, commercial real estate lending platform, and pursued Account Development and Management. Researched, located, and partnered with lenders. Built customer base. Worked to fulfill the corporate business plan which included Fix and Flip Investments, Rental Investments, Hospitality, and Healthcare Lending.Provided outstanding customer service to new and existing customers by attending closely to concerns and developing solutionsDefined, developed, and implemented plans for business lending including equipment financing, and small business loansCold Called; Built Customer BasePresented and Processed loans with Lenders; Successfully closed forecasted business

Atlanta, Ga

Established Broker partners in AK, AZ, WA, OR, GA, FL. Developed, and closed business with Banks, Credit Unions, Mortgage Brokers, and Mini Correspondent Lenders. Secured long- term business; constant contact and customer support. Heavy telephone use | average > 75 calls per day (in and out)Researched and developed pipeline of clients that demonstrated interest in being partners with organizationDeveloped relationships with Broker and Correspondent clients and provided individualized customer service to maintain longevity of accountsIdentified potential customers and evaluated market potentialHandled customer satisfaction issues by acting as liaison between account holders and companyMaintained and updated personal knowledge of changing industry standards and trends related to mortgage lendingDeveloped and enhanced account development strategies in collaboration with division leaders

Atlanta, Ga

Number 1 Account Executive/Wholesale Division month over month. Retained and expanded book of broker business in States with no Outside AE. Increased account loan volumes in Banks, Credit Unions, Brokers, and Mini Correspondent Lenders; Constant contact and customer support. Inside sales; Heavy telephone use | average > 75calls per day (in and out)Acquired new business and drove revenue streams by providing cutting-edge services to clientsCollaborated with other key personnel to determine opportunities that would advance business objectivesIncreased annual territory sales to over $120,000,000 by establishing long-term partnerships across 8 -15 statesAchieved standards and expectations consistently exceeding annual sales goalsDeveloped relationships with ALL clients and provided individualized customer service to maintain longevity of accounts

Atlanta, Ga

Promoted to Client Account Manager after 18 months as Loan Processor. Underwriting Support on Fannie Mae, FHA, VA, USDA products to brokers | lenders; Processing support to brokers | lenders; Compliance Support to brokers| lenders on Federal, State, Local laws. Analyzed and approved loan scenarios from brokers | lenders | loan officers. Chat and Telephone.Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Delivered an exceptional level of service to each customer by listening to concerns and answering questionsAwarded Client Account Manager of the Year in 2013

Processed retail conventional Fannie Mae loans; guided homeowner(s) through the mortgage process to closing; Processed and Closed FNMA / Conventional purchase and refinance loans originated in all 50 states.Licensed both Nationally and State of Kentucky through National Mortgage Lending ServiceAwarded Mortgage Loan Processor of the Year in 2011 Created and completed loan submission packages Managed any conditions sent from underwriting departmentEvaluated financial statements and contacted institutions and customers to clarify details Discussed loan needs and financial histories with clients and conveyed information regarding application processesCommunicated with customers via telephone and email to answer questions, process transactions and resolve issuesChecked approvals against established bank and government lending standardsCompleted closing process by collaborating with attorneys, title companies and government clerksUpheld compliance with privacy and security requirements, as well as federal statutes covering Mortgage loans

Economics And Business Administration

Economics And Business Administration