Responded to customer inquiries via phone, and email, ensuring timely and accurate responses. Solved customer issues and complaints with effective solutions that comply with company policies. Kept records of customer interactions, transactions, comments, and complaints. Provided feedback on the efficiency of the customer service process to help streamline future interactions. Maintained a positive and empathetic attitude towards customers at all times.

Responded to customer calls and provided accurate, satisfactory answers to their queries and concernsCalled customers to inform them about the company's new products, services, and policies.Guided callers through troubleshooting, navigating the company site, or using the products or services. Reviewed customer accounts, and provided updates and information about billing, shipping, warranties, and other account items.

Provided a warm and professional welcome to clients as they arrived, ensuring a positive first impression.Scheduled and managed client appointments for spa services and barbering, ensuring efficient use of staff time. Responded to phone calls and emails, providing information about services, pricing, and availability to potential and returning clients.Monitored and restocked retail products, supplies, and equipment as needed, ensuring the reception area and service areas are well-organized.Assisted with various administrative duties, such as filing, data entry, and maintaining schedules, to support the overall operation of the spa and barber.Informed clients about current promotions, packages, and new services to enhance their experience and encourage bookings.