Beth Ritzert Email & Phone Number

Caresource Management Group

Working in a fast paced Agile environment, analyzing business requirements, creating user stories, developing test plans, executing test cases for Web and Mobile applications.

Kettering, Ohio

Managed and implemented integration tasks under tight time constraint upon merging MeadWestvaco and ACCO Brands’ systems to one platform. Supported a 200-person office with 8 departments, to analyze their business needs and deliver solutions specifically targeted to meet those needs. • Managed and performed systems integration to migrate systems from MeadWestvaco environment to ACCO environment; managed project migration for all Lotus Notes, FileMaker Pro and other niche applications• Managed and executed all tasks to migrate all legacy mainframe applications to new platforms in order to retire legacy mainframe from ACCO application landscape• Within a 2 month time constraint, extracted data from 30 Lotus Quickplace applications and created new systems for these applications using Google Site databases• Trained and managed the work of temporary staffing personnel hired to assist in data migration needs

Dayton, Ohio

Sole developer within IT staff to analyze, develop, implement and train for all niche application needs. Provided support for SAP Business Information Warehouse and end-user training for users of Enterprise Resource system (SAP). Supported a 200-person office with 8 departments, to analyze their business needs and deliver solutions specifically targeted to meet those needs.• Ensured on time delivery to market and savings of $500,000+ per year by designing, building, and supporting 15 database applications for 5 departments to manage product development lifecycle, enabling the business to accurately report and monitor product development• Analyzed requirements of Legal and HR departments to build a database to manage 240 vendors, 350 factories, and all security and social responsibility audits, ratings, and corrective action plan follow-up, including 19 supplier reports, 25 audit reports, and 30-plus user queries.• Contributed to over $1 Million savings per year by providing high-level metrics / charts / graphs to report up to CFO / CEO level. This system was so successful that it was adopted for use by our Corporate headquarters • Created custom reports for business users of SAP (ERP system) through the use of SAP Query and Business Explorer (BEx), providing key analytics to upper management• Provided classroom training for Business Information Warehouse; SAP BW provides data warehousing functionality, a business intelligence platform, and suite of business intelligence tools that enable the business to optimize processes and react quickly and in line with the market• Participated as a member of the DATA team, with a mission of conducting group training classes to teach advanced features for various technologies• Requested and developed an Application Portfolio to track all active hardware and software, keep track of vendor licenses, business criticality, and documentation of retired applications

Dayton, Ohio

Team member of Service Desk, responsible for business applications to minimize the adverse impact of incidents on the business and enable root cause analysis to identify permanent solutions. Key functions included problem detection, logging, categorization, prioritization, investigation & diagnosis, and solution recommendation.• Analyzed trends through symptom analysis of tickets coming into Service Desk and worked with application developer to identify and rectify the root cause of the problem• Placed prioritization, through severity analysis, in order to identify the business critical problems first; minimized system outages through successful problem solving • For critical problems, worked around the clock in order to promote workaround solution and determine root cause• Consistently beat, or met, incident resolution target times

Master Of Computer Science, Computer Science, Graduated Magna Cum Laude

Bachelor Of Arts, College Of Business Administration, Graduated Magna Cum Laude

Activities and Societies: Association for Young Business Entrepeneurs; National Honor Society

Certificate In Desktop/Digital Publishing, Desktop Publishing / Graphic Design