Learning Experience Specialist
CurrentI am part of the Learning Talent and Development Team as a Learning Program and Experience Owner for PayPal Business Relationship Experts and Mid Market Merchant Servicing Strategy. Develop and Implement Targeted Training: I excel in crafting, refining, and executing training programs that empower Merchant, Business Relationship Professionals, Consumer, and Leadership Teams to achieve excellence in performance and seamless integration of services.My primary role is to provide… Show more I am part of the Learning Talent and Development Team as a Learning Program and Experience Owner for PayPal Business Relationship Experts and Mid Market Merchant Servicing Strategy. Develop and Implement Targeted Training: I excel in crafting, refining, and executing training programs that empower Merchant, Business Relationship Professionals, Consumer, and Leadership Teams to achieve excellence in performance and seamless integration of services.My primary role is to provide training support for Global Customer Operations, specifically to teammates who support Merchant Products. Enabling Merchant Facing teams to build relationships, rapport, and grow revenue. I design Learning Experiences that will help all teammates, regardless of learning styles and abilities to become confident and successful in their position. In addition, I support the training team initiatives and work to maintain relationships between Training and Content Stakeholders. I regularly collaborate with global peers and directors to share best practices. Skilled at creating content for self-paced learning, in-classroom and virtual learning. Incorporate various media platforms into training content that provide engaging, interactive learning sessions. Created E-Learnings, job aids, assessments and learning materials using the ADDIE design philosophy to provide impactful training. Championed company culture and pillars by actively participating in planning and execution of events for Employee Resource Groups. Evaluated training and learning module effectiveness in both pre and post-training. Identify, modify, and customize training based on qualitative feedback, impact on organization, service levels, and ROI.Utilized tools including Salesforce, WorkRamp, SnagIt, Captivate, LMS systems, Microsoft Office Suite, Adobe. Supported Mental & Physical Wellness within the organization and local teams by creating and facilitating challenges, activities, and events. Show less
