Beth Wilson Cpsychol Email & Phone Number

A strategic cross-functional leader of client delivery teams within Cappfinity; reporting into the Board of Directors and working with function leaders across our business to ensure the successful implementation of our client solutions, with a focus on profitability and efficiency in delivery. Champion change management and business initiatives, ensuring a smooth transition and successful adoption of new business structures or ways of working. Adapting existing operating models where appropriate and identifying opportunities for improvement with partnerships across functions to implement solutions. I lead the launch of new, or enhanced, products and solutions from our product development teams into the client delivery teams. Ensuring that teams have the information they need, input into training plans with oversight of function-specific and business-wide training needs, ensuring initial use cases are well supported and evaluated to support operational efficiencies and standardization. Oversee workforce planning of client delivery teams including workload distribution, alignment of colleagues to client accounts and hiring decisions to ensure we can meet both our committed and anticipated pipeline of work. Established (and lead) a new business function in the configuration of client solutions and management of our client and candidate helpdesk, with management of the function leader. Defining their role within our operating models, client implementation approach and evaluating the impact they've made.Continued commercial contribution with RFPs and Pitches and Executive Sponsor activities on client accounts, responding to client queries and concerns. Proud to lead our Fair and Inclusive assessment strategy and, our Quality and Incident Management practices.

Led, and managed, a newly created product function (of product owners and psychologists) with development and oversight of product roadmaps and development of solutions, in close collaboration with the leader of our engineering function. Responsible for the effective launch of new products within the business and the development of collateral to support colleagues (i.e. support, sales, marketing, consulting and client success). Defined and managed a consistent approach to client and customer feedback about the our service levels and use of our solutions to inform product development and business operations. Developed and led our Fair and Inclusive assessment strategy, including establishment of partnership with industry experts in neurodiversity and digital accessibility. Results have included updates to our approach, assessment and UI design, technology and business understanding of this topic. Continued leadership of our Incident Management and Quality practices. Adopted an Executive Sponsor role on strategic client accounts to support implementation and assessment guidance, as well as responding any client escalations or questions on diversity, equality and inclusion.

Developed our operating model to account for the roll-out of new products into client delivery teams; as well as enhancing the focus on quality and mitigation of risk. Led a review of client implementation activities to identify operational improvements to efficiency and collaborated with function leaders to seek team engagement and input into business changes. Defined and implemented our Quality and Incident Management practices across all business functions; and led the implementation of a resource management platform for client delivery teams. Input in to product development teams with oversight of the roadmap and release plans. Worked with the wider leadership team to review data, insights, client needs and sector interest to inform the direction of our roadmap. Defined the roll-out and launch plan of new products both internally and externally, ensuring internal colleagues where informed and had the skills to sell and implement within client solutions. Continued client management on our most complex client solutions with commercial contribution to new business and upsell opportunities.

London, United Kingdom

Definition and implementation of our operating model to design and implement increasingly complex customer solutions; including the roll-out of this across client delivery teams and strengthening of working as a cross-functional team to deliver successfully. Created greater consistency and higher quality delivery of our assessment and transformation solutions across clients and project teams. Managed the transition of an assessment product from another technology provider into Cappfinity; defining how the product would be implemented by the Cappfinity team, understanding the existing client accounts and users of the product and how it complemented other solutions within our portfolio. Continued management of the implementation of assessment solutions within some strategic global accounts with a commercial contribution to new business and upsell opportunities.

Management of Cappfinity's strategic global accounts including Aviva, HSBC and GSK. Working in partnership with talent experts to define and implement strengths-based solutions for to meet talent assessment and talent development needs, as well as business transformation. Using my knowledge of the talent sector and expertise in assessment to deliver best-in-class solutions; with evaluation of the solution's impact. Identified and harnessed commercial opportunities to build client accounts and developed strong client partnerships.

Management of client accounts with a primary focus on delivering talent assessment solutions in partnership with talent experts across our business to meet the clients' needs. Overseeing implementation from contracting through to launch and evaluation. Contributed to award entries (and wins) to celebrate the successful outcomes achieved in partnership with our clients.

Designed and delivered assessment solutions using Cappfinity's assessment methodology and industry best-practice. Including the management of the client solution from contracting through to evaluation to ensure that it was delivered to time and expectations. Including online assessment design, facilitation of training workshops and embedding strengths-based assessment into organization's talent architecture.

Continued delivery of Psychometric, Assessment and Talent Solutions including: management of client delivery teams; development of the Talent Q AC Design guidelines; design, analysis and reporting of employee engagement surveys and supporting Sales and Marketing activities

Delivered Psychometric, Assessment and Talent Solutions to Talent Q clients including Balfour Beatty, the Bank of England, Nucleargraduates, Royal Mail, Trust Ford and Citibank. Including, - Design and delivery of assessment and development centres.- Design and delivery of training courses, including the BPS Test User Occupational Ability and Personality qualifications. - Design of adaptive Situational Judgement Tests (SJT) and Realistic Job Previews (RJP)- Career coaching conversations in combination with 360 feedback, personality questionnaires and cognitive assessments.- Facilitation of team development sessions

Delivered assessment and performance management solutions to clients including J.P. Morgan, Asda, Kraft Foods, Olswang LLP and HSBC. Including, - Training analysis, design and delivery- Personality assessment and feedback- Performance appraisal design, implementation and training- Competency framework audit and design- On-line and Face to Face Assessment Solutions across organisational levels- Pre-Selection Tools

Msc, Occupational Psychology

Activities and Societies: Manchester Business School

Bsc, Psychology, 2;1