Lawrence De Mesa Email and Phone Number

Responsible for building and maintaining relationships with clients or customers, with a primary focus on driving sales and revenue growth.Serving as the main point of contact for all things ConnectWise-related and actively engages daily in partner meetings, conducting roadmap and account reviews, addressing gaps, pinpointing pain points, and exploring opportunities for introducing new products.

Exclusively overseeing R1Soft accounts (Special Project) and concurrently managing a specific portfolio of ConnectWise accounts.Serving as the Partner Sales Executive for R1Soft:Offering expertise in the R1Soft product line, delivering comprehensive discussions, and leading successful sales initiatives resulting in impactful product demos. Adept at identifying customer needs, consultative selling, providing tailored solutions, and maintaining good relationships while exceeding sales targets.Identifying and pursuing new partnership opportunitiesLeading negotiations and facilitating the onboarding of new partnersCrafting and executing strategic sales plans in collaboration with partners

Achieved unparalleled conversion rates by strategically converting B2B leads through outbound calling, facilitated communication with brokers to secure optimal financial deals for clients, conducted comprehensive assessments of customer eligibility, and expanded client financial portfolios through effective cross-selling of a diverse range of financial products, including working capital solutions, asset finance, commercial development, and property development services.

Demonstrated expertise in full-cycle sales, specializing in SEO services, with a focus on 411locals, implementing strategic sales approaches, conducting in-depth customer research, executing methodical sales pitches, and enhancing conversion rates through effective communication and creative techniques.

Managed customer incident management with a proactive approach, ensuring timely updates on services and open cases, applied a consultative approach to strategically sell diverse solutions, consistently achieved a 98% Customer Satisfaction (CSAT) metric, and met or exceeded key performance indicators (KPIs), including First Call Resolution (CR7), Average Handling Time, Net Promoter Score, and Sales Conversion Targets, leading to a promotion to Service 2.0 (Level 2 Support/Case Management).

Demonstrated proficiency in aiding customers with intricate billing details, addressing concerns with adaptability and technical acumen, cultivating strong customer relationships, seamlessly transitioning calls to sales, executing successful B2C triple-play sales, consistently surpassing targets, and strategically managing customer retention initiatives, resulting in advancement to the top team and recognition for performance excellence.