Beverly Freeman Email & Phone Number

• Support launch of luxury resort, implementing communication systems and ensuring seamless guest service.• Resolve payment discrepancies, enhancing guest satisfaction and streamlining financial transactions• Operate and maintain PBX systems to ensure smooth and efficient call routing, minimizing downtime and maximizing connectivity• Monitor call traffic and adjust settings to manage high call volumes effectively, enhancing overall communication efficiency• Provide technical support for troubleshooting PBX issues, coordinating with IT teams to resolve problems and maintain system integrity• Create and update call logs and reports, analyzing data to improve call handling processes and identify areas for system optimization

-Elevated guest satisfaction by providing seamless check-in/check-out experiences, leading to positive reviews and repeat business.-Resolved guest concerns swiftly and effectively, maintaining a 95% satisfaction rate and minimizing service-related complaints.-Boosted hotel revenue through successful upselling of room upgrades and special packages, achieving a 10% increase in sales.-Fostered strong guest relationships by remembering and acknowledging repeat guests, contributing to a 20% rise in customer loyalty and return visits.-Improved operational efficiency by training new front desk staff on best practices, reducing onboarding time by 15% and enhancing team productivity.