Brad G. Email & Phone Number

Implementing all new services and IT infrastructure for medical centers across the states.

Arizona, United States

• Implement and manage IT services and infrastructure for 70+ medical centers across the country.

• Managed and implemented IT infrastructure and services for 60+ company clients across the state
• Worked directly with client management to implement IT requirements for any ongoing company projects

Maricopa, Arizona, United States

• Managed close to 20000 accounts and devices via Windows Server Manager and Google Admin Enterprise
• Deployed and managed a Linux based FOG Project imaging server that allowed for multicasting district- wide that helped provide faster turnaround for device management and repair
• Created and updated computer images for all district devices, phasing out Windows 7 and bringing the district current to Windows 10
• Installed new wireless access points via Meraki… Show more
• Installed new wireless access points via Meraki Dashboard to provide 100% coverage for all student and teacher devices
• Stood up a new ticketing system called FMX for the technology and maintenance department

Tempe, Arizona, United States

• Provided remote technical support to several different company clients, such as L’Oréal and Biogen, via phone and chat that resulted in over 8500 tickets resolved
• Administrated an application request queue, creating 3000 accounts across multiple applications
• Supplied technical support across a variety of platforms such as Salesforce, OKTA, Cisco AnyConnect, Jira, Intune, Citrix, and the Microsoft Office / O365 suite
• Assisted company client management to add to and… Show more
• Assisted company client management to add to and update knowledge base articles on common issues and how to resolve them Show less

• Facilitated exceptional customer service standards during high-volume, fast-paced store operations
• Organized daily responsibilities for up to 20 employees at any given time

Tempe, Arizona, United States

• Provided technical support via phone for AT&T U-Verse internet, phone, and TV services
• Ranked 13th out of 400+ agents in overall call quality and metrics within 3 months of starting

• Diagnosed computer software and hardware issues across three or more different classified networks
• Monitored and up kept critical radio circuit, satellite internet, and inter-ship communications on a ship deployment that resulted in the USS Dwight D. Eisenhower being awarded the Battle Effectiveness Award
• Held a TS/SCI security clearance

General Studies

33 Credits Obtained

High School Diploma