Principal Consultant
Current▪ Contributed to the development of a scalable SaaS platform for Staffing and Enterprise hiring, deployed across the US, Europe, and Australia.▪ Played a key role in product development, pre-sales, and customer success, adapting to various challenges and delivering impactful solutions.▪ Recognized with Rockstar and MVP awards for exceptional contributions in driving customer success and product innovation.▪ Managed a portfolio of large customer accounts, negotiating contracts, handling renewals, and driving customer retention.▪ Led successful upsell and cross-sell initiatives, resulting in increased revenue and deeper customer engagement.▪ Implemented key modules such as Candidate Engagement Workflows, Multi-level Referrals, and Branded Community Forums, enhancing platform usability.▪ Led a 4-member Customer Success team, overseeing implementation, customer training, and post-launch support, driving adoption and satisfaction.▪ Collaborated closely with Product, R&D, and Senior Leadership to translate high-level epics into actionable user stories, driving iterative improvements.▪ Followed agile methodologies, ensuring timely delivery of features with a strong focus on quality, performance, and customer impact.