Overall responsible for IT infrastructure Management and Administration for Bhopal & Indore Metro Rail Project.Ensure network connectivity throughout a company's LAN/WAN infrastructure, Maintain integrity of the network, server deployment, and security.Ensure design of system allows all components to work properly together, Evaluate and modify system's performance.Design and deploy networks, network and server maintenance and VPN gateways.Assign authentication and authorization of directory services, firewall (SonicWALL), Microsoft O365 admin center.Administer servers, laptop and desktop computers, printers, switches, firewalls, smart phones, software deployment, security updates and patches.Administration and configuration of Antivirus server (Kaspersky), Veritas Backup Exec, Server backup.

Provide application support(Omnidesk,OmniScan,PCMS,SQL DB) and training to state wide team.System integration and configuration.Prepare Project status report.Client communication, information gathering and implementation accordingly.Use Omnidesk for report purpose and issue tracking.System Analysis and MIS.Technical issues resolution.Application / patch deployment, SQL server backup.LAN Troubleshooting.Provide application training.State wide IT Operation handling.

Provide technical support regarding application/Database (SQL Server)/Network devices/Server.Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends. Generate reports in various charts and tabular format from Database.Application training and support.Coordinate, manage and monitor the workings of various departments in the organization.Technical support, MIS generation from database as per client requirement.Technical documentation, excel, Power point presentations, Flow diagrams.Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language..Installation and configuration of SQL Server in blade servers.Backup and restoration of DB.System integration and configuration.Configuration of Application Server, Database Server, Image Server and ANPR Server.Provide Departmental training.