Bhav Choksi Email & Phone Number

Manchester, England, United Kingdom

Cheadle Hulme

Manchester, United Kingdom

• Support operations and customer services team in improving operations and resolving issues to deliver top-notch customer service.
• Prioritise and process a high volume of orders for the UK and overseas as well as generating invoices in a timely manner.
• Account’s include retailer’s, stockist’s and media personalities’.
• Work directly with Sales, Exports and Marketing to achieve annual sales targets.
• Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
• Identify workflow bottlenecks and implement new and improved processes and policies.

Manchester, United Kingdom

• Managed online business presence on business website and market places.
• Researched current and past business performance using online systems and available reports.
• Organised and located inventory and updated store spreadsheets as well as proper pricing for multiple product lines.
• Ran weekly and monthly strategy reports to analyse business trends and make recommendations.

Altrincham

• Managed day-to-day operations for the store.
• Led and motivated sales team to meet and exceed sales goals.
• Provided clarity by analysing store figures to understand what was required to meet and exceed sales and revenue targets.
• Updated store pricing, signage and merchandising based on current promotions.
• Oversaw inventory tracking, management and physical inventory counts.
• Increased customer footfall by ensuring that the store was immaculately presented and providing an excellent shopping experience.

• Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
• Remained up-to-date on current product trends and researched new products to introduce.
• Achieved sales goals and increased revenue and profits for online store and social media platforms through effective strategy development and organisational leadership.
• Put together realistic budgets based upon costs and fees for effective business operations.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Monitored multiple databases to keep track of all company inventory.

• Single-handedly managed the day to day running of the business, which included increasing sales, meeting suppliers and creating in-store promotions.
• Recruited and trained staff to keep them up to speed on merchandising, stock levels, objection handling and new ranges.
• Maintained company’s finances, including budgeting, banking and cash flow management.
• Inventory management.
• Wrote order supply requests to replenish merchandise.
• Built loyal customer base by delivering excellent service and making in-demand products available.

Stalybridge, Cheshire

Accepting a new challenge in sales as an Estate Agent, I was required to be self-motivated, customer focused and flexible. My duties in this role involved representing the sellers in negotiation with prospective buyers, monitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors and surveyors and closing.

Manchester, United Kingdom

• Project managed a client base and dealt with problem-solving, customer relations, query management and billing issues.
• Accelerated growth by leading & training activities by travelling to local centres and assisting the teams with performance.
• Regularly managed projects for corporate clients by planning, scoping and setting objectives that mirrored their goals.
• Answered inquiries concerning standardised policies, procedures and regulations.
• Assessed client satisfaction and communicated issues to organisational leaders.
• Supervised 5 office staff members in daily tasks and performance.

Dealing with sensitive material and customers on a daily basis, increasing sales by cross- selling products & services and carrying out various administrative tasks.

Responsible for a staff team, ranging from staff management and supervising cash transfers to stock control, promotions, implementing sales strategies, meeting health & safety guidelines, cross-selling and dealing with customer queries.

Given the opportunity of starting at a senior level, I thrived from working under pressure and exceeding targets. The role involved dealing with customers, managing staff, completing administrative tasks, managing finances, training, audits and communicating with different levels of management.

Ba (Hons, Business Studies

with Sandwich Year

Gnvq Advanced, Business Studies

Business Studies

Gcse

6 subjects gained grades B-C including Mathematics and English