Bhushan S. Email & Phone Number

London, England, United Kingdom

Global Operations Specialist with 6+ years of experience in Telecom Industry. Proven track record in Service Delivery and Network Operations - Service Assurance . Skilled in , Order Management, Provisioning, Project Management, Known for effectively handling customer escalations, service delivery and Network operation support.

Pune, Maharashtra, India

Worked closely with multitudinous Vendors, ILEC's and External stakeholders to ensure delivery of services and managed meetings SLAs.Order Management with Carrier (ILEC’s) or Circuits provider and relevant equipment in-line with the Project plan and clients requirements.End to End Delivery which includes; Validating orders, placing orders with Vendor, Tracking Delivery (FOC), Scheduling FOC appointments, and Keeping up-to-date corresponding Project Managers and Clients to ensure they are informed.Maintain professional communication with the project manager team, customer, clients and supplier throughout the order processing and installation process to ensure they are fully informed of the progress of the connection, post-follow-up updates, etc.Intensively work with Internal Stakeholders like Project Managers on special handling requests, instructions and to obtain information in a timely manner to meet defined targets and provide advice about completion of paperwork, if required.Ensure to acquire information from circuit supplier providers provide with all relevant details at the order stage and until those contracts are issued in a timely manner.Manage respective Service Delivery Milestones ensure that the agreed service levels accompanying Key Performance Indicators (KPIs) execute well.Responsible for individual task completion and follow-ups to meet desire SLA's.Responsible for individual task completion and follow-ups to meet desire SLA's.

Pune Area, India

I was responsible for service activation of new loops. our team performs key functions including circuit testing with carrier field Technicians.Head to Head Testing with central office (Collocation) Technican and simultaneously with field Technicians of new Circuits.Support Service delivery activities with gatekeeping, report generation, non-technical order-related task completion. Support service delivery activities and associated responsibilities Scheduling Expedited/Exception Service activation request, workflow task completion. Report generation. Document all the orders submitted and following for provision and close on providing the Test Results. Ensures that order data is validated and clearly understood before processing for installation.

Diploma In Mechanical Engineering, Mechanical Engineering/Mechanical Technology/Technician, 1St Class

Activities and Societies: Project- Variable Torque Transmission System (V.T.T.S) New concept (Gear Box) for "step less variation".

Ssc, Secondary Education, A++

Activities and Societies: "Science Project" Secondary school