Bianca Herrera Email & Phone Number

Santa Ana, California, United States

Proud leader of a team of Change Makers dedicated to supporting clients on their path to obtaining gainful employment. Working alongside a team of talented staff, volunteer career coaches and personal shoppers. Career Development facilitator and curriculum developer. Case management/navigation team lead that provides individualized workforce readiness services, including professional wardrobe services.

Santa Ana, California, United States

Santa Ana, California, United States

Tustin, Ca, United States

Currently supporting the Hyatt Place Indianapolis Airport in finding top talent to add to this fantastic team!

Temecula, California

I am an avid crafter that creates unique handmade home decor projects as an Independent Designer for Chalk Couture. Using specialized chalk paste, inks and silk screen transfers from Chalk Couture, I also help people embrace their own creative side by leading make and take craft workshops.

Newport Beach, California, United States

• Managed all aspects of Human Resources functions including recruitment, training, employee relations, workers’ compensation, medical benefits and payroll.• Trained and mentored 1 direct report that employs 220+ employees and 80 outside agency employees.• Successfully renegotiated compensation contract with outside hiring agency resulting in increased take-home earnings for agency workers with minimal impact to property costs.• 1 of only 3 HRDs in North America asked to sit on a corporate payroll taskforce that developed company-wide process improvements impacting overall efficiency.• Successfully managed the employee cafeteria renovation project including budget and design that included a 30% increase in seating capacity, new equipment and lounge space to address growth levels and improve employee morale.After 10 years with this wonderful company, I made the decision to take some time off to relocate and reevaluate my next career path. I am grateful for the tremendous opportunity my time at Hyatt has given me. I look forward to taking what I have learned and build upon it in my next adventure.

Huntington Beach, California

Manage the daily functions of the Human Resources office, supervising four colleagues and providing services for 750 colleagues at a luxury resort property.• Develop, design and facilitate hourly and management training programs including; compliance, guest service, coaching and systems topics. Partner with Executive Leadership to assess training needs and support corporate initiatives.• Designed new uniformed and non-uniformed Style Guide Look Books for male and female colleagues that served as a best practice for other sister properties within the company.• Redesigned, executed and facilitated an innovative guest service training program for over 250 guest facing colleagues annually which resulted in an increase in guest satisfaction surveys.• Successfully spearheaded several corporate initiatives focusing on employee engagement including strategies involving design thinking methodology.

Hyatt Regency Huntington Beach Resort & Spa

Primarily responsible for the full cycle of recruitment including; sourcing, candidate selection, interviewing and on-boarding. • Hired an average of 200 colleagues annually including a large number of seasonal hires.• Facilitated on-boarding orientation and guest service training.• Established community partnerships with local educational programs and recruiting resources to increase quality candidate sourcing pool.

Responsible for the recruitment, new hire orientation and employee relations for hotel with 190 full-time colleagues.• Took initiative to develop employee engagement programming including employee led mural art project and quarterly recognition activities.• Coached employees on learning management system for compliance and professional development.

Develop, manage and facilitate pre and post-opening training for 150 hotel colleagues at first property in North America for Hyatt’s newest brand hotel-Andaz.• Developed, managed and facilitated a 4 week pre-opening training incorporating 5 new major technical systems, brand concept, guest relations and department task breakdown training and a 7 day pre-opening trail run involving over 300 mock guests throughout all departments.• Facilitated the launch of the new payroll system and serve as the property expert while managing most payroll functions for the hotel each week.• Manage various associate relations projects such as employee recognition program, annual employee celebrations and internal employee communication publications.

Auxiliary Services Division

Developed, delivered and evaluated management and front line training programs to 1000 university colleagues within guest services division. Training including on-boarding, new hire orientation, compliance and service training.

Los Angeles, California, United States

Designed and facilitated meetings and technical assistance to professional staff and community members at the statewide and county level as part of a family support network. Experienced in curriculum design, interactive activities used to enhance learning, training assessment and evaluation.

Long Beach, California, United States

Coordinated grant project for California court systems and judicial officers. Administered small grants and provided training and technical assistance to grantees while maintaining budget and evaluating the grant project. Topics included 40hr Domestic Violence Certification Training; Violence Prevention; Teen Dating Violence.