Derek Fleming Email & Phone Number

Irvine, California, United States

Since 1990 Working Wardrobes has served over 100,000 clients who have overcome difficult challenges on their journey to meaningful employment, including substance abuse, domestic violence, incarceration, homelessness, and military to civilian transition. Our clients are referred to us by more than 60 programs throughout Southern California.

Laguna Woods, California, United States

• Village Management Services, Inc. (VMS) is the self-owned professional management company for Laguna Woods Village. It is a mutual-benefit nonprofit corporation, recently established to provide professional management.
• Administered and coordinated recreational activities for active adult community residents and guests in connection with a variety of recreational facilities and/or events, including Clubhouses, Pool Areas and Outdoor.
• Monitored events and activities to ensure compliance with safety and facility rules and regulations.
• Performed visual inspection of recreation areas to ensure safety of facilities and equipment.
• Interacted with community residents, providing a high degree of customer service and ensuring an exceptional resident experience.
• Provided assistance with gate monitoring and property access as necessary.

Irvine, California 92618

• Recognized for exercising outstanding due diligence in processing sales orders, resulting in 20% increase in fulfilled orders
• Provided exceptional contributions by communicating the brand, culture and products of Cox Media
• Increased sales by $1.2 million through upgrading cross-over product sales
• Utilized the SaaS system, a dealer management software program, to manage the customer life cycle experience; while coordinating customer objectives and increasing company profits by 5-10% per year
• Engaged with customers to understand customer business objectives and their needs; educated customers on company products and services
• Demonstrated abilities to diffuse challenging situations with customers by providing prompt solutions to grievances and balancing internal resources, resulting in a high customer satisfaction rate