-Provide day-to-day administrative support to the Service Innovation team as it relates to special projects, research, signage, data entry and email correspondence.-Schedule part-time lobby staff on a month-to-month basis-Supervise and train part-time lobby employees-Proactively provides feedback in an appropriate manner to help improve the guest and employee experience and informs immediate supervisors of incidents and important information.-Supports the planning and execution of service initiatives.-Streamlines communication to staff including directing incoming calls to appropriate individuals, departments and partners.-Acts as a liaison between Spurs Sports & Entertainment and all guests, maintaining a professional appearance and promoting a positive attitude at all times.-Creates memorable experiences for all internal and external customers.

-Modeled SS&E Service Standards while greeting guests and assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other service opportunities as they arise.-Demonstrate creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests.-Provide feedback, in an appropriate manner, to help improve the guest and employee experience and informs immediate supervisors of incidents and important information.-Provide support to the Experience Innovation Manager and Service Innovation Coordinators in the form of executing service initiatives and assisting with event coordination needs.-Accurately completes and submits event paperwork, logs incidents into our tracking software, and ensures Guest Services locations are properly closed and well maintained at the end of each event night.