Bianca K. Email & Phone Number

South Africa

South Africa

Key duties and responsibilities, but not limited to:• Understand the customers business requirements and deliver high quality ServiceNow implementations.• Configure core instance setup, install plugins, maintain (users, groups, and modifying roles), configure Service level Agreements, email notifications, forms and fields.• Configure reports, dashboards, personalize service portal and classic environment branding.• Configure system localization (French, Korean etc) for the classic environment and service portal.• Configure service catalog requests and workflows.• Move update sets between instances.• Create test plans and coordinate test activities, including unit testing, system testing, and user acceptance testing• Create and maintain knowledge documentation for team and users.

South Africa

• Test and validate user acceptance criteria as outlined in the user stories.• Offer support, guidance and mentorship to ServiceNow interns.• Assisted senior team members with conducting face to face and virtual user acceptance training sessions.• Managing requirements traceability matrix with all defects as reported during UAT sessions.• Monitor requirements traceability matrix to track defect fixes. Retest fixes before advising customer to retest.• Create test scripts and videos to teach end users on how to use the software.

South Africa

• Attend the ServiceNow Next Gen Programme for 3months.• Assisted senior team members with conducting face to face and virtual user acceptance training sessions.• Managing requirements traceability matrix with all defects as reported during UAT sessions.• Monitor requirements traceability matrix to track defect fixes. Retest fixes before advising customer to retest.• Create test scripts and videos to teach end users on how to use the software.

Key duties and responsibilities, but not limited to:• Monthly Reconciliation and Management of Debtors and Creditors Accounts• Debt Collection

• Lead generation and qualification• Up selling and Cross selling• Financial advise

• Client Accounting Services• Financial Auditing Assistance

Cape Town Area, South Africa

• Monthly Reconciliation and Management of Debtors and Creditors Accounts• Debt Collection• Product Costing• Up Selling and Cross Selling Products• Human Resource Administration• Employee Development• Client Liaison and Complaint Resolutions

Bachelor Of Commerce - Summa Cum Laude, Business/Commerce, General, Degree

• Information Systems Strategy • Information Systems Architecture and Infrastructure • Business Statistics • Business Finance • Industrial.

Business Management National Certificate - N6, Business/Commerce, General, N6

• Cost and Management Accounting • Sales Management • Entrepreneurship and Business Management • Public Relations

Foundations In Accounting, Accounting, Certificate