William D. Email & Phone Number

Stevensville, Md, Us

Kent Narrows, Maryland

Grasonville, Md 21638

Glen Cove, Ny

Greater New York City Area

Greater New York City Area

Spearheaded all aspects of the development and deployment of an innovative new CRM initiative, focusing on social media integration, database re-engineering, and the launch of a new brand loyalty program.Engaged in extensive outreach and collaboration over social media networks, encouraging loyal guests to give voice to their enthusiasm, while leveraging valuable client feedback to design product offerings uniquely tailored to capture the interest of new demographics.Achieved measurable gains in client satisfaction through the design and implementation of a new database to track customer preferences and experiences, empowering the company to deliver personalized service.Delivered increased client satisfaction through analysis and response to survey data, while promoting brand reputation by actively encouraging loyal customers to relate their positive brand experiences on popular travel review websites.

Fulfilled a critical role effectively managing revenue performance across five hotel properties located in Annapolis, Atlanta, Washington DC, Philadelphia, and New York.Assumed a lead role in the launch of operations for the Atlanta property, successfully orchestrating all hiring, training, and brand culture initiation over an 18-month period prior to debut.Ensured strict compliance with all corporate standards regarding branding and the quality of the guest experience.Actively contributed to the formulation of budgets for all properties within the assigned region, with responsibility for final review and submission to the Board of Directors for approval.

Transformed an underperforming property into a renewed, successful business concern by actively courting corporate and group accounts while reducing reliance on third party Internet channels.Organized and deployed a successful effort to regionalize the reservations process for properties in Annapolis, Washington, and Philadelphia.Directed the recruitment, hire, and development of operational teams dedicated to sales, catering, conference management, reservations, and revenue management.

Leveraged superior organizational skill and industry knowledge to develop the property’s annual business plan, including monthly reporting and forecasting to guide strategic business strategies to meet the challenges of a dynamic marketplace.Maintained oversight of brand reputation through active management of firms retained to perform advertising, public relations, and other representation services.Recruited, hired, and supervised dedicated professionals to ensure the success of operations across sales, revenue management, reservations, catering, and conference management functions.

Greater New York City