Biju Samuel

Biju Samuel Email and Phone Number

General Manager @ HCL Technologies
Mahwah, NJ, US
Biju Samuel's Location
Mahwah, New Jersey, United States, United States
Biju Samuel's Contact Details

Biju Samuel personal email

n/a

Biju Samuel phone numbers

About Biju Samuel

Biju Samuel is a General Manager at HCL Technologies. He possess expertise in business analysis, requirements analysis, sdlc, service delivery, program management and 43 more skills.

Biju Samuel's Current Company Details
HCL Technologies

Hcl Technologies

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General Manager
Mahwah, NJ, US
Biju Samuel Work Experience Details
  • Hcl Technologies
    General Manager
    Hcl Technologies
    Mahwah, Nj, Us
    View
  • Hcl Technologies
    General Manager
    Hcl Technologies Nov 2021 - Present
    Mahwah, New Jersey, United States
    Delivery Leader for a leading American office supply holding company with a team size of 600+
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  • Agilepoint
    Director Of Professional Services
    Agilepoint Jul 2019 - Nov 2021
    Mountain View, California, United States
    Leading the Delivery of all the Professional Services for customers in North America, APAC.
    View
  • Tata Consultancy Services
    Business Relationship Manager
    Tata Consultancy Services Oct 2016 - Jul 2019
    Montvale, New Jersey
    Business Relationship Manager, Service Delivery Manager for a company which is an Industry Leader in Global Payment Services with operations in 200+ countries.Job Duties:• Managing Customer Relationship - Understanding and supporting customer business needs by providing innovative solutions, Reliable IT Services and Thought Leadership.• Partnership commitment by proactively seeking best possible solutions through industry trend analysis and leveraging TCS full service offerings enabling customers to shift the investments to strategic initiatives.• Other activities include Develop business opportunities for TCS, Prepare Account plan which includes business plan, revenue targets, competitor analysis, SWOT, operational plan and positional analysis.• Transformation from Quality Assurance to Quality Engineering Organization• Define Service delivery processes and all service level reporting mechanisms • Responsible for timeliness and quality of deliverables based on the KPI and SLA’s defined in the contract. • Manage the Compliance and Regulatory projects.• Define roles, responsibilities and communication model for the team. • Ensure prompt identification and resolution of service delivery issues/ Risk Mitigation.• Ensure team complies with the relevant test processes procedures and change management guidelines • Report test metrics, KPIs and SLAs on monthly/quarterly for the relevant stake holders. • Identify, Implement and Monitor continuous process improvements. • Champion Innovation forum and drive synergies between various teams. • Assess customer satisfaction and address issues within acceptable timelines. • Business Development - Understand client demands and business plans, study industry trends and their impacts on client business, develop solutions utilizing TCS offerings and present proposals to clients.
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  • Tata Consultancy Services
    Program Manager/Service Delivery Manager
    Tata Consultancy Services Jul 2009 - Sep 2016
    Washington D.C. Metro Area
    Accountable for the overall operations and management for the Finance and Infrastructure divisions for an International Organization based out of Washington, DC.My Responsibilities includes:Reliable IT Services aligned with customer IT Goals and processes defined.Builds an understanding of client's business, organization, objectives and technology environment.Develop strong relationships with client stakeholders, leading to client growth and retention.Communicate effectively with clients to identify business needs and evaluate alternative solutions.Continually seek opportunities to increase customer satisfaction and deepen client relationships.Contribute to and participate in quarterly planning, roadmap, and account review meetingsCoordinate communications between client and internal teams while managing expectations, project scope, staffing, methodology and approach, timelines, risks,& budgetManage and Deliver projects as per milestones defined in the contract within the budgets with quality.Track the performance of the engagement and the quality of project deliverables. Report on the effectiveness of the engagement against the baseline plan.Strategic Initiatives by partnering with the customer.Assess customer satisfaction and address issues that may negatively affect customer satisfaction or project outcomes.Provide milestone forecasts to support accurate revenue recognition and manage milestones to successful, on-time, on-budget completion.Understand and comply with all Program/Project Governance Policies and ProceduresOnsite-Offshore Project CoordinationLeadership Development & People ManagementMeeting the contractual service levels defined as per the MSA between TCS and Client.Execution and adherence to delivery, cost and quality requirements.Meet the SLA's defined for the incidents reported.Continuous process improvements in supplier performance
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  • Tata Consultancy Services
    Team Lead
    Tata Consultancy Services Dec 2008 - Jul 2009
    Chicago, Illinois
    Served as Business Analyst and Team Lead for a German global banking and financial services company.
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  • Tata Consultancy Services
    Senior Developer
    Tata Consultancy Services Jul 2007 - Dec 2008
    Bengaluru Area, India
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  • Birlasoft
    Software Engineer
    Birlasoft Mar 2006 - Jul 2007
    Chennai Area, India
    Served as a Senior developer for a leading US based Realtor
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  • Kalkitech
    Project Engineer
    Kalkitech Feb 2005 - Mar 2006
    Bangalore, India
    View

Biju Samuel Skills

Business Analysis Requirements Analysis Sdlc Service Delivery Program Management Leadership Management Service Delivery Management Itil Process Quality Assurance Performance Management Process Improvement Sla Oracle Software Project Management Transition Management Operational Excellence Offshoring It Outsourcing Performance Metrics Consulting Vendor Management It Service Management Customer Relationship Management Customer Relations Crm Account Management Performance Measurement Reporting Metrics Customer Satisfaction Business Development Business Relationship Building Operations Management Key Performance Indicators Financial Metrics It Strategy Agile Methodologies Project Management Team Management Business Relationship Management Cloud Computing Software Quality Assurance Automation Incident Management Problem Management Managed Services Business Process Management It Operations

Biju Samuel Education Details

Frequently Asked Questions about Biju Samuel

What company does Biju Samuel work for?

Biju Samuel works for Hcl Technologies

What is Biju Samuel's role at the current company?

Biju Samuel's current role is General Manager.

What is Biju Samuel's email address?

Biju Samuel's email address is bi****@****tcs.com

What is Biju Samuel's direct phone number?

Biju Samuel's direct phone number is +157131*****

What schools did Biju Samuel attend?

Biju Samuel attended B. M. S. College Of Engineering, Christ College - Bangalore.

What are some of Biju Samuel's interests?

Biju Samuel has interest in Children, Economic Empowerment, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Health.

What skills is Biju Samuel known for?

Biju Samuel has skills like Business Analysis, Requirements Analysis, Sdlc, Service Delivery, Program Management, Leadership, Management, Service Delivery Management, Itil Process, Quality Assurance, Performance Management, Process Improvement.

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