Bikash Rawat Email & Phone Number

London Area, United Kingdom

London, United Kingdom

► Spearheaded Business Transformation Initiative for a Top Global Insurance Client (Managing Agent) in the London Market (Underwriting Back Office Operations)✅ Led Services Assessment of the As-Is Operating Model using Workshops and Process Mapping with Stakeholders✅ Performed Data and Process Analysis using Lean and Six Sigma Tools✅ Designed Target Operating Model (TOM). Developed & implemented solutions for proposed recommendations of the TOM including RPA (Design Only)► Headed Business Transformation Initiatives for a Top Insurance Service Provider in Denmark (Private and Commercial Lines of Insurance Business including Underwriting)✅ Managed services to support innovation, growth and operational inefficiencies to provide tangible business value, support complex projects to deliver service, revenue, cost and risk improvements ✅ Created a roadmap to realize gains by improvement initiatives through technology-enabled, processes and cultural changes✅ Designed and implemented the Balanced Scorecard and Performance Management Systems✅ Led Utilization Projects for Underwriting Department with a benefit realization of 18%► Served as a Key Part of the Lean Transformation Team for a leading Investment Bank in Hong Kong:✅ Functioned as a Change Agent for deploying Team by Team (TbT) Methodology (developed by McKinsey)✅ Oversaw the deployment of PEX Way of Working (PWoW) for different projects✅ Facilitated VSM (MIFA), ECRSS, Coaching and Feedback Sessions✅ Deployed 5 Lens” Lean Transformation Initiatives (developed by McKinsey) for a leading Hong Kong Bank✅ Led the Lean Six Sigma Team for a US Mortgage Bank in India, effectively:✅ Defined the strategy for Lean Six Sigma Project Implementation✅ Financially justified projects, led project activities using project management / problem-solving methodology✅ Promoted a Quality DNA & drove Kaizen Events across the BFSI Domain✅ Developed Operating Model for QA/QC for the internal PEX organization of Cognizant BPS

Copenhagen Area, Denmark

India And Hong Kong

Copenhagen Area, Denmark

Bengaluru Area, India

Bengaluru Area, India

✅ Delivered Consulting Assignments using Proprietary Improvement Methodology✅ Conducted End-End VSM Workshops to identify opportunities for improvement and drove improvement initiatives to realize Business Goals, Process Risk Management and Business Continuity Plan✅ Won the Achiever of the Quarter Award for the Best Process Improvement Project in Q2, 2014 ✅ Designed and implemented end-to-end Policies/ SOPs for process standardisation, reduction in process variation, defects, and non-value-added activities✅ Paved the way for streamlining existing processes and establishing new ones for achieving operational & process excellence✅ Led and mentored team members; facilitated training, succession planning, career growth plans, empowering people to deliver their best and contribute to organisational goals✅ Drove the adoption of Lean and Six Sigma Concepts for improved quality, productivity, and profitability

Kolkata Area, India

✅ Worked on multiple Transformation Projects and Change initiatives, delivering innovative solutions to complex issues✅ Reported on Project Status to Stakeholders through Dashboards/ Reports/ for critical decision-making and reducing bottlenecks✅ Designed the Service Delivery and Management Framework for a Shared Service Centre for a Global Consulting Firm✅ Managed Periodic QMS Audits of all BPS Projects, Support Groups and Management Functions.✅ Deployed ISO 9001, 27001 and CMMi SVC v1.2 Standards across multiple projects✅ Provided Diagnostic and Remedial Solutions to Operations leveraging Lean Six Sigma Black Belt/ Master Black Belt and TCS Tools Group✅ Led & mentored Lean & Six Sigma Projects aimed at achieving process improvements ✅ Received:✔️ Excellent Trainer Award, for excellence in Quality Training✔️ Star of the Month Award at TCS for excellent performance and bringing rigour in Quality Deployment in KPO (Analytical) Projects✅ Managed Client Accounts, and served as a trustworthy and reliable transformation partner to customers. Understood their business transformation requirements and provided best-fit solutions for high customer satisfaction

Kolkata Area, India

Gangtok, Sikkim