Bikram Chatterjee Email & Phone Number

California, United States

San Francisco, California, Us

Leading the "startup" within Upwork responsible for delivering next 100M business for Enterprise/SMB business -Launched new categories owning outcome vs talent to deliver data labeling/model training/chatbot with (AI Tools+ Humans in the loop), guaranteeing quality for Enterprise Clients, driving a 150% increase in enterprise client signups and X0M in incremental revenue. More details on offerings below -Launching outcomes Website Creation/App Development using (AI Tools+ Humans in the loop) for SMB clients in Private Beta in Q4 2024 to validate PMF/Pricing and packaging

San Francisco, California, Us

Prior to New Verticals, I led the core marketplace team responsible for user retention and growth for Upwork's flagship business - Talent Marketplace ($650M+ revenue), through improvements to end-to-end experience including searchKey Improvement Areas include - Transforming Core Marketplace business that is deeply personalized and contextual to the type of Client and FL driving better outcomes and retention - Personalization of Client/Talent Home Experiences - Deep Funnel Optimization for Spend and Full Funnel Client Nurturing - Copilot experience and Generative AI to reduce drop off at information gathering and matching stepIn the past year, the team has delivered >200M in incremental revenue from Product wins (highest of any product team at Upwork till date), raising the bar on delivering and shipping high-impact features consistently for Upwork

Mountain View, California, Us

I led product for Neeva driving retained user growth for Neeva's flagship consumer search SAAS offering (0-> 2M MAU in 12 months and 300% increase in paid subscription take rate. In addition to consumer offering worked closely with founders to find PMF for Enterprise search product with 2 Large Tech companiesKey focus areas that helped deliver MAU and revenue goals include - Early activation and retention funnel optimization including features like (search across all documents (Web and Personal (GDrive) - Driving Virality through Hero features (AI Summary using LLM with annotations, News Feed with Left/Right Leaning slider) - Packaging/Bundle Optimizations/Messaging for EU Target Countries (UK, Germany)

Redwood City, California, Us

1st PM to find PMF for Epic for Kids consumer subscription during the pandemic as COVID drove schools to close in-person teaching driving the need for digital education apps to bridge the learning gap . Promoted from Principal PM to Director of Product in 2021- Launched Epic Basic as a Freemium SAAS offering in Q4 2020. Was able to scale Epic Basic to 10M MAU and >$30MM ARR (Positive FCF) in 18th Months driving a 40% YoY valuation increase and exit to BYJUS. - 4X of Average Retention Growth from Kids who didn't like to read through - Maniacal Focus on Personalization/Cold Start Optimization through step function changes in relevance, knowledge graph optimizations with a mighty and small ML eng team - Gamification (Read with a buddy, open a gift) - Parent-Child Routines (Bed Time Routine)- Starting as 1st PM, scaled team (Product/PMM/Design/Eng) from 7 to ~50 FTEs in US and India to expand product velocity and drive sustained MAU/Revenue growth

Seattle, Wa, Us

Lead PM on Fire TV HomeKey achievements include- Launching major UI redesign improving median usage time through a content-first experience across apps reducing time to switch between apps- Launched YY+ experiments to improve content recommendations using different ML serving techniques, UI treatments improving time spent on the platformKindle- Launched V0 of Kindle Rewards program driving XM in ebook revenue through improved conversion rates

Oakland, California, Us

Launched and integrated Picarro Lead Detection into Gas Field Maps and Work Management system saving $17M in OPEX over a 24-month period.

London, London, Gb

Developed and launched Heuristics Based Damage Estimator for New England region saving $10M in OPEX over a 12 month period

Shelton, Ct, Us

Developed interface protocols for high speed ethernet chips

Mba, Business Administration And Management, General

Ms, Industrial Engineering And Operations Research

B.E, Electronics And Electrical Communication

Education record