Customer Service Representative
CurrentListening actively, analyzing complaints, and offering solutions to customersProviding information about products, services, and business rules, addressing inquiries, counseling on coverage options, and explaining benefits of programs.Processing various transactions including issuing new products, exchanging products, upgrading products, and issuing credits to retain customers. Assisting to provide support to other roles within the team as required.Collaborating with colleagues and various departments to address customer issues and share information to ensure efficient operations and customer satisfaction.