In this role, I am accountable for spearheading end-to-end management of large retail branch (a 2Billion Asset CU with 100K members) with a 7-day operation and 12 employees. Execute underwriting for consumer loans meeting guidelines set forth by credit union policies, federal regulations, and internal auditors. Serve as a Senior Loan Officer, developing and training staff to become loan officers; train staff on daily basis to maintain high level of member service provided to members. Direct the administration of sales growth and development following directives from senior management. Pool resources with other departments that interact with retail branch fostering cohesion to drive operational cohesiveness. Design and develop staff and branch schedules for daily operation and maximum efficiency.Highlights of my accomplishments: Subject Matter Expert on the redevelopment of our Loan Officer Training Program. Facilitator of our Advance Underwriting and HELOC training modules. Redevelopment Team member of Loan Quality Control Served as a Subject Matter Expert on our new Deposit & Loan Product Directory Guide.➺ Ensured compliance with policy, procedure, and banking regulations, acting as operational manager maintaining the operational integrity of the branch.➺ Cultivated and retained new relationships with members and current members to grow the credit union (CU).➺ Enhanced exposure with daily training of staff in products and services offered as well as cross selling all services and products offered by CU.➺ Promoted loan growth and formed ways for branch and staff to attain loan goals issued from senior management. Providing year over year growth with exceeding annual loan goals of $75Million in consumer loans.

During this tenure, I was onboarded by the executive management to the Bedford branch to restore the branch from dysfunctional scenario. Led the transformation of operations, staff, and member service to steer stability to branch activities. Instituted morning team huddled named "jump start", used daily for developing the team, sales skills, product and service proficiencies, loan officer training, coaching, and training opportunities.List of my achievements: ➺ Analyzed routine functions and strengthened operational and regulatory compliance.➺ Made the branch a Flagship Branch location under effective management.

I was sent to take over our Natick Branch and I reeducated and coached branch staff up to current standards of member service and lending for exceptional performance. Actively engaged in redeveloping branch operation to bring into regulatory and CU compliance.Key success: ➺ Directed all processes and turned around the underperforming branch towards profitability by fostering relationships with members and ensuring a larger presence within the market.I was then given a second branch at our West Roxbury location to replicate the improvments make at the Natick Branch.

Owned and operated a 140 seat Italian restaurant with function facilities.