Bill Byrd Email and Phone Number
With over 20 years of experience in the automotive industry, I am a master certified service manager who leads with honesty and integrity. I have a proven track record of creating and building fleet solutions for today's growing fleets in the Treasure Valley, while providing exceptional customer service and strengthening relationships.Currently, I am the service manager at Heritage Automotive, where I oversee the operations, capital expenditures, and vehicles of the service department. I am passionate about networking and connecting people, and I have an easy going personality that enables me to build strong bonds with customers, partners, and colleagues. I am always open to new opportunities, referrals, and invitations, as I believe in the power of collaboration and learning.
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Service Operations ManagerHeritage Auto RepairMeridian, Id, Us
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Service ManagerHeritage Automitive Dec 2022 - Apr 2024
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Fleet Partners Regional Sales ManagerCommercial Tire Jan 2022 - Oct 2022 -
Fleet Solutions - SalesCommercial Tire May 2021 - Oct 2022Meridian, Idaho, United StatesCreate and build Fleet Solutions for today's growing Fleets in the Treasure Valley. Establish and strengthen relationships while providing exceptional customer service.
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Service ManagerChristian Brothers Automotive Oct 2019 - May 2021So. Meridian, IdProviding exceptional customer service and building a clientele based off of trust and experience. -
Service AdvisorLithia Ford Of Boise, Inc. Aug 2015 - Mar 2019 -
Outside SalesCommercial Tire Apr 2014 - Aug 2015Boise, Idaho
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Service AdvisorMeridian Ford/Kendall Ford Jul 2012 - Oct 2013Meridian, IdahoEvaluate and recommend maintenance services and repairs for customers vehicles. Established, managed, and maintained accounts with several fleets for local and national customers. Supervised, scheduled, and facilitated repairs for team of technicians while providing excellent customer service. Facilitated manufacturers warranty repairs and process all paperwork including coding for Ford Motor Co.
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Service ManagerMeridian Ford Dec 2010 - Jul 2012Meridian, IdahoAssembled and led team of technicians, service advisors, and support personnel. Created, monitored, and ensured monthly/annual budgets with direct P&L accountability for budgets up to $4M. Formed and implemented marketing plan resulting in immediate increased repair order count . Raised serviced absorption over 6% directly translating to profitability growth. Increased customer service scores 9 percentage points from year to year resulting in the Presidents Award Runner Up for 2012.
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Service ManagerTrebar Kenworth Sales Sep 2010 - Dec 2010Boise, IdahoCreated, monitored, and mandated monthly/annual budgets. Direct P&L accountability for main repair and body shops. Formed and instilled new polices to ensure shop profitability with immediate revenue increase realized in first 3 months of employment. Performed sales calls to strengthen existing as well as create new relationships with customer base. Adapted, revised, and administered new body shop operations, logs, and safety practices to ensure compliance with state and federal regulations.
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Service AdvisorMeridian Ford Apr 2010 - Sep 2010Meridian, IdahoEvaluated and recommend services and repairs for customers vehicles. Meet and exceeded all sales goals while providing excellent customer service. Supervised, scheduled, and facilitated repairs for team of technicians. Facilitated manufacturers warranty repairs and process all paperwork including coding for Ford Motor Co.
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Fleet Manager / Safety DirectorStein Distributing Nov 2006 - Apr 2010Boise, IdahoCreated, monitored, and ensured annual/monthly budgets for all company equipment including: repair & maintenance, tires, and all fuel used. Direct P&L accountability for all budgets (some reaching $3M). Supervised all shop functions and technicians daily schedule and activities for fleet of 100+ vehicles. Maintained onsite fuel pumps (diesel and gasoline) while adhering to all state and federal regulations. Created and implemented preventative maintenance and repair procedures. Inventory control for all parts, tires, fuel, and lubricants. Design and instill company wide safety programs (including workers comp, accident investigation, new safety incentives, and return to work programs) resulting in company savings.
Bill Byrd Education Details
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NcmiAutomotive Service Management
Frequently Asked Questions about Bill Byrd
What company does Bill Byrd work for?
Bill Byrd works for Heritage Auto Repair
What is Bill Byrd's role at the current company?
Bill Byrd's current role is Service Operations Manager.
What schools did Bill Byrd attend?
Bill Byrd attended Ncmi.
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