Bill Eason Email & Phone Number

Moore, Sc, Us

South Carolina, United States

Current State LicenseSC Adjuster - PROPERTY, CASUALTY, SURETY, & MARINESC Motor Vehicle Damage Appraiser

Region Iii (North And South Carolina)

Oversee day-to-day operations of all Information Technology related service and support for 11 locations throughout both North and South Carolina. Information technology support for the Regional Vice President, Regional Dean and all regional campus support personnel. Supervise, mentor, train, and support on-site service personnel. Collaborate with Campus Directors, Campus Deans, and Business Office Managers to maximize communication efficiency throughout the region.•Consistently reduced Strayer’s vendor operating costs throughout the regional territory via continual training of Campus IT Support Personnel. •Ensure all locations are SOX (Sarbanes-Oxley) compliant regarding Strayer University’s IT internal control requirements. This encompasses hardware and software standardization, network access and utilization, and Security Department Protocols. •Increase communication and visibility within the region through continual site visits and quarterly conference calls with all local campus IT support personnel.•Solely responsible for the dissemination of pertinent, relevant and significant information to Regional Officers, Campus Directors, Campus Deans, Staff, and Faculty. •Ensure that all IT equipment at each location functions properly and within standards set forth by the university. This includes, but is not limited to personal computers, printers, copiers, scanners, switches, and routers. •Continually improve processes in order to exceed standards for achieving excellence in customer service

Arlington, Va.

Provided an integral role within the Strayer University Information Technology Department by creating and fostering relationships with vendors as well as internal IT Department personnel. In addition, serve as the liaison between IT and the rest of the Strayer community, both Corporate and Academic. Initiate and perform contract negotiations with vendors such as AT&T, AnswerFirst Communications, Numara Software, Lumigent Technologies, etc. Function as the Sarbanes-Oxley (SOX) internal auditor for the IT Department. Supervise and manage the 3-tier system Service Desk for all of Strayer University’s Staff and Faculty. •Create and maintain close relationships with vendors.•Initiate and/or review vendor contracts concerning the Operations Department.•Create and control technical documentation within the department.•Initiate, maintain, and/or record new IT policies and procedures. •Serve as Sarbanes-Oxley (SOX) internal IT Department Auditor. •Supervise and manage all Service Desk personnel.•Administrator for the Numara Track-it! Help Desk software package.•Administrator of the Avaya CMS Supervisor R13 call accounting software.•Designed and created the Strayer University Service Desk Manual.

Established relationships within the information technology and telecommunication communities throughout the upstate of South Carolina. Facilitated direct sales, service, installation, and maintenance of communication equipment provided by ACS for both new and existing construction. Directly supervised all contract installations and engineering personnel. Developed and maintained documentation on communication installations to include IT and Telecom deployments, the cable plants, the MDF(s)/ IDF(s), and/or any specific information requested by the customer. Oversaw all day to day operations including, but not limited to: all required job permits, company-wide accounting, all budgeting, and inventory control.•Established Advanced Communication Services, as the sole proprietor and owner/operator in 2004. •Built existing relationships and customer base from the ground up. •Researched vendors, prepared bid packages, and negotiated contracts for the outsourcing of employee services. •Implemented bulk mail services, reducing annual postage and handling costs.•Created multi-product data packages, eliminating the need for customers to hire several contractors for the installation of varied technologies.

Duncan, Sc

Duties included programming PBX database systems to specifications required by the customer. Post installation responsibilities consisted of training all local users on feature sets specific to the version of the system purchased. Provided on-site computer database training programs for the PBX system as well as cost accounting, Microsoft Outlook e-mail, and desktop faxing integration. Coordinated all cuts, T-1, Fractional T-1, etc. with all local exchange carriers (LEC) and/or competitive local exchange carriers (CLEC).•Served as central point of contact for customer questions and/or concerns.•Performed onsite telecommunications service programming, eliminating the need for site visits from multiple technicians. •Proficient Inter-Tel Database programmer, versions AXXENT through v9.0•Provided remote network administration for the local Inter-Tel site, effectively saving the company the expense of hiring additional employees to perform this function. •One of three Inter-Tel engineers servicing the entire state of South Carolina.

Fountain Inn, Sc

Performed varied information technology roles in a multi-million dollar, multi-national company. Installed and administered electronic mail including: policies, procedures, backups, user support, and user training. Administered all aspects of Inter-Tel PBX system including all moves, adds, and changes (MAC) within a two plant facility. Coordinated all new cabling installations for, network and telecom service with outside vendors. Additionally, coordinated and supervised all maintenance, service, and installations provided by LEC telecom vendors and Inter-Tel. Performed all database management, voice mail database and Micro-Call accounting database software. •Lotus Notes Administrator•Telecommunications Manager•Network Technician•Enhanced budgetary efficiency by consolidating positions previously held by three employees.•Instrumental in the implementation of Help Desk operations. •Authored network and telecom procedural documentation. •Managed contract technicians and a Co-op student from Clemson University.

Uss Guadalcanal

Cis - Security Administration, 3.9 Gpa

Activities and Societies: Member of The National Society of Collegiate ScholarsComputer Security Administration - Management Information.

Computer And Information Sciences And Support Services

Certificate - Post Secondary Adult Education, Computer Science, 4.0