William Kellogg Email & Phone Number

Atlanta, Georgia, United States

Working with VMware, Citrix, Windows Server, and Dell/EMC storage.

Remote

Atlanta, Ga

Certified in Agile SAFe methodology. Share responsibilities as Scrum Master and Product Owner. Environment management and support of applications across non-prod and production environments. Coordinate OS and application patching and updates, troubleshooting and root cause analysis. Work with Business Units and infrastructure teams to ensure capacity and environments meet expected levels of support. Coordinate infrastructure and OS upgrades to minimize business impact.

Virginia Beach, Va

Worked with Citrix Netscaler and multi-factor authentication using RSA tokens for secure remote access to Citrix environments. Worked with Juniper hardware and Pulse Secure client for VPN connectivity. Implementation and support for load balancing of these environments as well as policy based management for access and use.

Virginia Beach, Va

Virginia Beach, Va

Support of Windows and Citrix environments in multi-site Enterprise environments. Worked on level 3 and 4 problem requests when escalated. Designed and implemented multiple Citrix environments, including ongoing support for upgrading and patching. This included environments from PS3/4 to XA/XD as we migrated through upgrades.Worked with Citrix Gateway, then Netscaler to provide secure access to remote workers. This included implementation and use of multi-factor authentication and use of policy based security to verify user/application access.Interfaced with Business units to provide new, and support upgrading applications in Citrix environment. This included initial consultation and evaluation to determine whether Citrix was the correct environment for the requested solution. Led the coordination of new or additional hardware, including design and purchase, installation, and testing of new environments. Active experience with VMware, rack mounted physical and blade server environments. Including installation, maintenance, management, and support. Application support including software packaging and delivery. I had an excellent rapport with multiple levels of leadership across various teams and received multiple awards for customer service and support.

Bloomfield, Ct

Co-founder of IT solutions company. Provided full range of support to small companies and corporate accounts, including hardware, software, installation and support. My responsibilities included managing the day-to-day operations, accounting, purchasing, HR, and sales.

Enfield, Ct

Responsible for Telecommunications and IT operations and support. As a member of management I was responsible for interfacing with other departments to analyze, project and support their technology requirements. Responsibilities included budgets, personnel, purchasing, vendor acquisition and support.