Bill Keyes Email & Phone Number

Boulder, Co

Hired and supervised a large group of artists for work in a variety of books. Wrote, designed, edited, and laid out books on a tight schedule. Interfaced with printing companies to ensure a high-quality product was released on time. Designed trade dress for use in multiple book lines. Published multiple articles for online magazines.

Loveland, Co

Developed, designed, and wrote user manuals, safety guides, developer documentation, training materials, and online help for hardware, software, and chemical products.

Fort Collins, Colorado Area

Developed, designed, and wrote user manuals, configuration guides, developer documentation, training materials, and online help for software products.

Lakewood, Co

Developed, designed, and wrote user manuals and online help for software products. Designed layout and wrote copy for marketing materials. Developed software training and online tutorials. Designed and maintained internal company Intranet page.

Gained expertise on a variety of systems, which enabled me to assist multiple divisions within the company. Planned, supervised, and participated in the implementation of bug fixes, patches, and system upgrades for mission-critical software systems. Performed tests on computer applications to isolate and solve issues. Initiated tests, analyzed results, and provided solutions to technical problems in a fast-paced environment. Documented complex test plans and problem-solving tasks. Worked with software engineers to design, build, and roll out software, which ensured minimal downtime for our users.

Boulder, Co

Developed, designed, and wrote user manuals and online help for software products. Trained new hires on multiple software systems. Provided software support and training for local and remote staff. Created SOPs for both proprietary software and off-the-shelf solutions. Gained expertise on a variety of systems, which enabled me to assist multiple divisions within the company.

Work with internal support teams and customers to ensure the highest standard of support for both custom and out-of-the-box application solutions in a customer-centric environment. Compile and maintain technical and user documentation for internal applications and systems. Comply with Sarbanes-Oxley documentation requirements. Streamlined support and maintenance processes for mission-critical accounting software, bringing it from approximately 30 hours per week to approximately 5 hours per month.

Lead both internal and external Technical Services teams. Responsible for all areas of electronic production for localization of web sites, print and online documents, and graphics. Deciphered/decrypted the properties of source documents in various formats and languages, and re-created desired properties in a localized, targeted format. Provided training and mentoring to the Technical Services staff as well as contractors and freelancers. Worked with Project Management teams to deliver products on time and within budget guidelines. Recommended best technical processes for projects.

Developed, designed, and wrote user manuals and online help for software products. Designed layout and wrote copy for marketing materials, including White Papers. Worked on committee to determine company-wide writing standards for manuals, white papers, RFPs, and all other documentation.

Boulder, Co

Developed and authored online Interactive Electronic Technical Manual (IETM) which describes the operational and maintenance tasks for USAF Space Based Infrared Systems (SBIRS) program. Designed and built Electronic Repair Parts and Special Tools List (eRPSTL) database for SBIRS program. Promoted to Lead Technical Writer within eight months of hire.

Master Of Arts (Ma), English Language And Literature/Letters

Activities and Societies: President, CSU Science Fiction & Fantasy Club

High School Diploma