Bill Sullivan Email & Phone Number

Irving, Tx

Responsible for new client acquisition, maintaining and servicing existing clients • Maximized reimbursement for hospitals • Territory consisted of Texas, Louisiana, Mississippi, Kansas, Nebraska, Iowa, and Missouri

Oversaw operations for women’s golf apparel manufacturer• Improved operational efficiencies, managed financial resources and operating expenses • Allocated management resources and sales associates to meet sales volumes, and seasonal needs• Managed customer database • Developed pipeline of opportunities for outside sales representatives

Farmer'S Branch, Tx

Selecta Corp, LLC (DBA Dickies® Medical)Oversaw a 25+ team of account managers and customer support representatives at a medical apparel distributor.• Responsible for the recruitment and training of account managers and customer service representatives• Motivated employees to achieve personal goals and to consistently meet expected quotas • Coordinate work between departments including allocations, production, account executives and warehouse• Assisted in improving the call answer times• Implemented a new CRM system

Addison, Tx

Oversaw 30+ team of sales, customer service and technical support as well as manage all aspects of a subscription based online television network.• Directed series of sales meetings and incentives resulting in improved performance and increased sales• Prepared weekly sales reports for the sales team and executive management• Worked with accounting to develop billing procedures and reporting

Addison, Tx

Lead a team of 15+ support representatives to structure, create and develop a service department that was reliable, efficient and excited about providing excellent quality of service to customers.• Improved customer service based on client feedback through the development of new policies and procedures • Reorganized customer service to properly align with sales teams improving • Responsible for the recruitment and training of customer service representatives• Successful account retention record