Bill Stater Email & Phone Number

Remote

Helping clients integrate, secure and make the most of their data governance and protection tools in their AD and file system environments.Varonis Certified (VCDP)Stealthbits Certified

Eugene, Oregon Area

Provide advanced technical support for entire STEALTHbits solution set, including StealthAUDIT, StealthINTERCEPT, STEALTHbits Activity Monitor, StealthDEFEND and StealthRECOVERHelp customers integrate STEALTHbits with a variety of 3rd party products, including NetApp NAS, EMC isilon NAS, MS Sharepoint On-Prem & Online, MS Azure, MS Exchange and MS SQL to.

Springfield, Oregon

• Provided advanced technical support for multiple enterprise security software products including Mail Security for Microsoft Exchange, Symantec Protection Engine and Protection for Microsoft Sharepoint.
• Accepted up to 10 new cases per day via incoming phone calls, chat and web portal.
• Resolved complex technical issues using a variety of tools on Windows and Linux based OS’s which helped secure customer’s email environments to keep malicious content out.
• Create up-to-date virtual lab environments for my team which included newer operating systems and product versions on VMware Vcloud platform. It is paramount that technicians have a test lab to replicate a customer.
• Recognized as top case closer for Mail Security for Microsoft Exchange, Symantec Protection Engine and Protection for SharePoint Security products.
• Served as company subject matter expert in Mail Security for Microsoft Exchange.

Springfield, Oregon

• Provided quality technical support to manage more complex issues and served as large, enterprise-level company’s primary contact for Data Loss Prevention security software, troubleshooting their issues and resolving in.
• Analyzed logs and used other tools to help diagnose product/configuration issues, database problems and other network related issues to resume companies data protection capability.
• Took incoming calls and emails from named contacts on the selected accounts to get the case and troubleshooting process started.
• Hosted weekly conference calls for case reviews using Webex, Microsoft Excel and Powerpoint for presenting with the goal of keeping stakeholders up to date on current issues.
• Collaborated on team projects: Organizing Hardware, creating VM images, setting up labs which allows the team troubleshoot customer issues.

Springfield, Oregon

• Administered and helped manage day-to-day maintenance and operations of our internal test lab consisting of hundreds of physical servers, virtualization equipment, storage area networks and all associated networking.
• Handled service desk requests related to providing required hardware and software configurations to our internal Symantec customers (Typically TSEs) so they can replicate customer issues.
• Processed escalations from our front-line service desk personnel, providing advanced support.
• Monitored, managed and helped set-up multiple labs in our Springfield Oregon location.
• Assisted in troubleshooting server and network issues in our lab test network.
• Configured complex requests for customers, including clustering servers and masking SAN LUNs.

Eugene, Oregon Area

• Ordered spare parts weekly to maintain equipment and operations in diverse internal divisions
• Set up repairs and arranged for cleaning of contaminated parts
• Ordered and organized the logistics of emergency parts for “machine-down” situations to minimize financial losses to company
• Responded promptly to 24/7 on-call for crisis management to maintain uninterrupted operation
• Facilitated weekly team meetings with engineers
• Collaborated with SAP engineers to design new SAP applications

Bachelor Of Science (B.S.), Business Entrepreneurship

Activities and Societies: Jeet Kun Do, Aikido, Tennis

Associate'S Degree, Computer Network Operations