Bill Yu Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Bring two ecommerce channels from scratch to production. We are bootstraped already.

Vancouver, British Columbia, Canada

• Key contributor in designing, developing, and testing various product features.
• Sole NA Support Engineer: Successfully managed escalations through analysis, troubleshooting, and debugging, ensuring timely and exceptional ticket resolution.
• Engineered an API client which significantly boosted request resolution time from 2-3 days to merely seconds.
• Collaborated with the CS team on customized technical solutions, aiding the retention of major clients such as Zoom, Kroger, and Zapier.

Vancouver, Canada Area

• Provide an Extraordinary Customer Experience by addressing inquiries using a variety of channels.
• Identify the root cause of the clients’ software or system issues and use a system analysis and testing techniques to solve application or system issues
• Contribute to company knowledge capital by creating and modifying reusable solutions in the knowledge base. Maintain article quality standards
• Identify additional opportunities for Sage solutions to benefit the customers’ business needs
• Document each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources
• Work collaboratively and effectively within a team of peers.

Vancouver, Canada Area

• Provide first and second-tier support for RTP (Resort Technology Partner) software, related hardware, and MS SQL issues achieving an average of 8.8/10 customer satisfaction score
• Educate clients and explain features of hardware products and software applications
• Maintain meaningful and respectful relationships with all points of contact
• Document all solutions in SalesForce to help build up our support knowledge base
• Work closely with the development team on escalated issues and bug report
• Successfully trained two new team members while working full time

Richmond, British Columbia, Canada

• Backend development using Ruby on Rails
• Meet with strategic partners to incorporate their needs into customized IT solutions
• Lead two junior software engineers to deliver quality code on a tight schedule
• Successfully developed and deployed two versions of online platforms

Vancouver, Canada Area

• Backend development on various web applications using PHP, HTML5, CSS, and JavaScript with OpenCart, Yii 2.0, ShopNC, and WordPress frameworks
• Optimize online user experience, and deploy marketing campaign automation.
• Implement online payment system, shipping, and tax calculation logic
• Test and refine API for automated price comparison
• Manage and report project progress to meet deadlines and customer requests

Vancouver, Canada Area

• Research and develop electronic modules with varies interfaces
• Create schematics and high-density board design using Eagle CAD layout tool
• Design projects including high-speed processor design, digital and analog layout design, differential and length matching traces for noise sensitive interfaces
• Create and update BMO database on existing design to support new features and smaller footprints to work better with Geppetto online design system
• Keep buses, footprints, and 3D models information accurate and up-to-date
• Test and debug prototype PCBs and prepare supporting files for manufacturer

Beijing，China

• Teamed with a senior software engineer and successfully developed a Router Monitoring system in Java EE
• Self-taught and designed a log-in web page for the Router Monitoring Program using HTML, CSS, and Photo Shop CS4 which was put to use by Ericsson Communications