Billa Ashaninka Email & Phone Number

West Java, Indonesia

Cadmus is a first-in-market online, authentic assessment platform powering the delivery of written, open-book and in-place exams for every academic discipline in the higher education sector.Used in 50+ countries, Cadmus removes learning participation barriers by providing educators and diverse student cohorts with access to high-quality, guided and supportive assessments to improve student success.

Jakarta Raya, Indonesia

Managing a team of 10+ customer support agents (digital and voice) to consistently deliver high-quality service for our client. Maintaining healthy client relationship through proactive communication and personalized service delivery, ensuring ongoing satisfaction and trust.- Contributed to the development of multiple successful team leaders through training and mentorship.- Collaborated in the establishment of a voice-ready agent apprenticeship program, enhancing candidate evaluation and readiness for role-specific requirements.- Nurtured a dynamic and high-performing team, achieving the Employee of the Month (EOTM) award seven consecutive times from 2023 to 2024.- Consistently provide an inclusive, supportive working environment.- Supported and executed multiple growth opportunities, increasing client revenue from $10K to $20K+ within 2022 to 2024.

Jakarta

Planning, assessing, and evaluating service quality for some of the company's top tier clients along with heading a team responsible for each.

Jakarta

Influx offers support operations on demand. Only pay for responses per month, with the whole package provided: people, training, management, data, insights.

Jakarta

In charge of shifting through candidate applications from three countries (Jamaica, Kenya. and Indonesia), executing interviews, dispersing and evaluating written tests, and recommending candidates to the final interview. Also works within the Customer Acquisition Division and interacting with prospective clients.

Depok

In charge of conveying information to prospective students about the university, its facilities, faculties, and courses available. Also manages newer worker in working within the team.

Jakarta

Collaborated with the Ministry of Education and Culture of Republic of Indonesia in events of both international and national scale, such as the International Ramayana Festival, National Painting Competition For Students, Tifa Festival, and International Folk Dance Festival. Acted as chief correspondence officer between country representatives and liaison officer for VIP guests and invitees.