There are five main areas of focus for this position:Project & Change Management - Lead College Change Management Coalition and team with Project Managers to ensure smooth implementations and high levels of adoption using collaborative approach through a Prosci lens. Create and apply project tracking and report systems for upwards of 50 projects.Operational Processes - Our Operations team handles many faculty operations that cannot or have not been automated such as Personnel Changes, Program Mentor Assignments, Technology Account Changes, etc. Monthly and quarterly reporting, Service Agreement drafting and updates, SOP and Process documentation.Faculty Support - Our Mentor Support team provides coverage to Faculty who are out of the office for short or long term periods.Personalization Products - We work with Stakeholders across the University to improve tools (Course Planning Tools, Personal Learning Guides, etc.) and work towards creation and implementation of new personalized student metrics within the next year.

For Faculty technology, process, policy, and change management endeavors, manage: Project Requirements (Requirements/scope), Stakeholder Management (communicating the status of the project), Management of resources (people, capital assets, and materials). Responsible for the success of the project. Ensure that budgets are kept, the project is released/delivered on-time, and the project result meets/exceeds the expectation of the stakeholders.

Design, scope, and implement university-wide projects that affect Course and Program Faculty processes, roles and responsibilities, policies, and technology tools. Provide change management expertise for large and small changes and create resources and references for faculty and staff.

As Program Manager to the Faculty Support Team at WGU, I help bridge gaps in student service due to Program Mentor Leaves of absence. From short term to long term (two days up to two months), my team is prepared to work with Program Mentors, Program Faculty Managers, and students to ensure that needs are met in a way that is mindful of WGU Leadership Principles, Mission, and Vision.

Support Student Mentors taking leave through management of student loads; create working relationship with students to provide service and motivate progressWork with adult-learner undergraduates towards completion of bachelor’s degrees in varying areas including IT and BusinessAssist students in developing personal and professional development skills such as time management, setting and achieving goals, etc.Connect students with university resources and assist in navigation of policies and proceduresUsing University Recovery protocol, work with Program Managers to reach out to students who are outside of communication policies. Track and report data on student recovery initiatives in IT College.Using Microsoft Excel, Track and report graduation projection data for Student Mentors within the IT College. Reconcile data with forecasted numbers provided by Mentors and provide Program Managers with periodic updates on goal completion.Monitor and administer transfers and corrections to both projected and forecasted data as required. Assist in providing training to Student Mentors in best practices in projecting and forecasting.Work with Senior Program Manager to provide data collection, analysis, and reporting in varying areas as requested (i.e., Student Note auditing,)

The SIC Sense Sketch Comedy Troupe is a group that has been pushing the envelope on rehearsed (not improvised) comedy for thirteen years - the longest running sketch comedy troupe in Phoenix.

• Evaluate needs of School of Sustainability Undergraduate community regarding academic and career success using student surveys and program profile information; Create and implement advising model to meet needs and desires of student population within the guiding vision of University and Global Institute of Sustainability• Evaluate eligibility of students for admission and change of major according to strict three-tiered admission standards• Work with large transfer student population in the evaluation of transfer credit and the adjustment between academic institutions• Track student progress towards degree completion using various computing applications such as PeopleSoft, DARS (Degree Audit Reporting System), Transfer Credit Guide, etc.• Identified need for concise and objective admissions process; worked with Undergraduate Standards committee to identify course success indicators and recalibrate admissions requirements based on findings• Create and implement intervention programs for at-risk students focused on success, transition, skill attainment, organization, and identification of strengths ; devised communication plan aligned with University and School retention goals and aspirations in order to reach out to at-risk populations and attempt to resolve issues impeding success• Plan and coordinate School Recruiting events including tabling at high school fairs, preparing and delivering presentations to visitors, and various others in conjunction with Undergraduate Admissions• Hire, train, and mentor Student Ambassadors in addressing recruiting needs and solving student engagement issues; Advise fledgling group towards involvement in and development of student community

• Manage SBHSE Advising Center including two Academic Success Specialists and a team of seven student workers (three peer advisors and four front desk/clerical workers); required management of an annual budget of $50,000 for programming• Coach undergraduate advisors towards shared vision for advising services and understanding of school and university success/retention efforts during a changing and challenging climate• Compile statistical information through the use of various student databases and the creation of several student surveys for use in ABET reviews, newsletters, and annual reports• Plan and coordinate school Recruiting and Retention events (i.e. BME Day, Celebration of Excellence) and university sponsored events (Orientation, Commencement, Fall Welcome)• Team with Fulton Schools of Engineering Dean’s Office in the planning and development of E2 Camp in August 2008; Serve as Camp Lead for two camps per year since 2008; Serve as volunteer for two camps per year since 2008• Create opportunities to involve and immerse potential students in Biomedical Engineering, meet current students, tour facilities, and meet faculty, increasing number of attending students• Developed and implemented first Peer Advisor program in the Ira A. Fulton Schools of Engineering: SBHSE Ambassadors; model is currently being adapted to several other IAFSE Schools• Maintain over 30% Honors student enrollment in Biomedical Engineering program as opposed to less than 10% for ASU and 13% for Fulton Schools of Engineering• Integral to the planning, execution and implementation of the newly developed 2011 – 2012 Biomedical Engineering BSE Curriculum• Manage, track, and present faculty submissions for ABET cycle• Plan and organize the SBHSE course schedule for Fall, Spring, and Summer sessions in coordination with Undergraduate and Graduate Program Chairs

• Meet with undergraduate Biomedical Engineering students at least once per semester to adequately steer them towards their chosen academic and career goals by seeing them successfully through the completion of their BSE program• Using university web-based tools, monitor student progress and academic standing, track and update completion of degree requirements• Create opportunities to involve and immerse potential students in Bioengineering, meet current students, tour facilities, and meet faculty, increasing number of attending students• Offer service to students, both current and prospective, alumni, and faculty by means of answers, referrals, attentive communication, information on policies and procedures, and friendly advice• Maintain over 30% Honors student enrollment in Bioengineering program as opposed to less than 10% for ASU and 13% for Fulton Schools of Engineering• Create career/academic plan with students incorporating BSE program, internships, research opportunities, entrance exams, etc., and offer career services such as resume review• Plan and coordinate school events (BME Day, Celebration of Excellence, Honors Night) and university sponsored events (Orientation, Commencement, Career Fairs)• Team with Fulton School of Engineering Dean’s Office in the planning and development of E2 Camp, Freshman Orientation, and advising best practices• Compile undergraduate statistical information through the use of various student databases for use in ABET reviews, newsletters, and annual reports• Plan and organize the SBHSE course schedule for Fall, Spring, and Summer sessions in coordination with Undergraduate and Graduate Program Chairs • Developed a depository of Advisor Resources using ASU’s online instructional tool Blackboard to enable more streamlined dissemination of announcements and forms

• Assist students, applicants, faculty and staff in servicing various needs including advising, applications, interviews, course schedules, evaluations, etc. • Team with other Student Services staff to plan and execute major events such as Ph.D. Interview Weekend and Commencement• Track various stages of student development from application to graduation including finance, degree progress and academic development

• Assist in logistics of load-in and load-out of educational theatre delivered to various elementary, middle, and high schools throughout the Chicago-land area. • Manage properties, costumes, set pieces, etc. Responsible for the tracking of all inventory and setup for each show.• Transported actors and inventory to each location by call time for each performance.

• Team with firm partners, consultants, managers, instructional designers, graphic designers, and various vendors to create effective instructional products• Manage design, production, temporary labor, timelines, deliverables, firm branding standards, budget, and other aspects of projects• Take on side projects such as creating A4 friendly templates and the establishment of a department-wide image database