Bill Stegner Email & Phone Number

Graniteville, SC, US

Remote

Using applications in Visual Studio, Talend Cloud Integration, and Databricks convert source data from various practice management software systems to the Covetrus Pulse cloud based system. Collaborate with the development team to submit and approve changes for production deployment. Verify data integrity by working closely with the Data Quality team..

Ran manual data processing for input and output files for printing operations. Worked to add automation to improve processes using Clover and SSIS tools.

Work as part of the support team of 22 people to provide raving fan support for eVetPractice. Coach and train team members in the use of the product as well as troubleshooting steps. Test and duplicate issues presented by technicians, and submit them to development. Monitor Azure IIS and SQL databases for any potential performance issues. As KCS coach.

Work as part of the support team of 22 people to provide raving fan support for eVetPractice. Coach and train team members in the use of the product as well as troubleshooting steps. Test and duplicate issues presented by technicians, and submit them to development. Monitor Azure IIS and SQL databases for any potential performance issues. As KCS coach.

Provided on-line chat as well as phone support to over 2000 customers for the cloud based eVetPractice software. Coordinated with development and client training to provide up to date and cohesive support for new setup, daily support and product updates. Provided case management on an individual basis, as well as assisted other support personnel to resolve.

Provided on-line chat as well as phone support to over 2000 customers for the cloud based eVetPractice software. Coordinated with development and client training to provide up to date and cohesive support for new setup, daily support and product updates. Provided case management on an individual basis, as well as assisted other support personnel to resolve.

Provide support via chat, email and phone to the over 900 customers using the Evetpractice Veterinary Practice Management cloud based application.

Greater Atlanta Area

Provided support and service to customers as well as the sales team in the Emcien suite of virtual machine and cloud based data analytics products.Performed data transformation of customer and prospect data using Excel, MYSQL, and Talend ETL Data Integration Tool.Worked with customers during product implementation to make sure milestones are met, and.

Conyers, GA

As part of a team of 17 analysts, provide support to over 450 customers for the ImageRight suite of products with the ultimate result of raving fans. As a primary support representative to 50 customers, be their main point of contact for updates on open issues, defects and enhancements. Prioritize customer issues based on impact to their business and.

Atlanta, GA

Responsible for customer service of 1st level customer support, 2nd level technical support, and Invoice Exception team. Created a call center to provide 1st level customer service for 3 product divisions. Migrated the Technical Support staff to a single CRM software program to provide better customer service and internal reporting. Configured Norstar ACD.

Atlanta, GA

Proposed, crafted, delivered and executed on scope of work, engagement and status reporting documentations resulting in milestones that were clear and achievable. Provided customers and vendors with regular status updates, and review key milestones achieved.Managed software implementation projects by providing pre-sales, project scope development, software.

Atlanta GA

Responsible for first level telephone support for CES Payroll processing districts and other CES production partners in a mission critical environment. Escalated support incidents to Development as needed and provided updates to senior management. Tracked support incidents using Tivoli Problem Management software in order to build a knowledge base..

Rochester NY

Lead operator supporting Computer Operations and facilitator of year-end and W2 preparation and production in an IBM VSE/ESA environment. Tax Filing Coordinator responsible for verifying daily and quarterly customer transactions via direct communication with Ceridian Tax Service. Maintained and supported a 35-user Novell 3.12 Token Ring network. Provided.