Led QA and Development teams; 500+ customers with an annual income stream of over $3.5M; SaaS Automotive Software Management System- Maintained QA manager duties while adding Scrum Master and Product Owner roles amounting to a >20% payroll reduction- Created customer user group to maximize efficiency and create better roadmap goals- Redesigned UI/UX utilizing InVision coupled with working with user group and analyzing Goggle Analytics- Increased productivity by 70% by implementing streamlined sprint cycles driven by agile approaches. Used JIRA Burndown Chart to dial in expectations- Created iOS and Android apps for VIN decoding integration with SMS using API calls- Integrated previously stand-a-lone CRM with SMS using API calls- Liaison for B2B team for parts catalog integration with SMSQA Manager- Subject Matter Expert guiding team to excel in all aspects of our automotive SMS- Improved user experience with hands-on testing, developing manual test cases to analyze products at each stage. Created SQL queries for validations and to pinpoint potential issues, etc- Performed Tier 2 support for 500+ clients using ZOHO, Salesforce and NetSuite

- Contracted to fast track the sale of a startup Automotive SMS to Fortune 500 company (Advance Auto Parts, Inc,)- Oversaw project planning and development, quality control, and final review to control milestones and deliverables- Monitored, enforced, and executed quality reviews to propitiate corporate stakeholders

- Automotive SMS support for 4000+ customers- Designed/developed .Net SMS to migrate existing legacy MS-DOS based users- Utilized offshore development team- Ran all aspects of company including sales, support, bookkeeping, etc.

- Led team in the development and support of MS-DOS based Automotive SMS- Managed user focus group- Conducted QA and Support for 4000+ customers