Bill Page Email & Phone Number

Skokie, IL

• Conduct tours of the museum.

Chicago, IL

• Conduct walking and elevated train tours in Loop.

Zebra Technologies, Inc. (working From home)

• Wrote storyboards and checked recordings, illustrations, and animation for 20-minute "video vignettes” posted on line for training access by field technicians and business partners.

State Farm (working From home)

• Review Learning & Development deliverables -- instructor-led/classroom, self-paced, virtual, and Web -- to ensure they are instructionally sound, meet L&D standards, and are free of writing, spelling, and grammar errors.

Motorola Solutions, Schaumburg, IL

• Design and develop eLearning and instructor-led training, including hands-on labs, for both deployment and sales audiences.
• Study, learn, and document functions of new products and updates with minimal existing reference material, becoming a technical subject matter expert.
• Build and manage product lab for use in studying functions and developing training.
• Advise product managers, product developers, and systems engineers, by their invitation, on improvements in product function and usability.
• Lead pilot class of 12 students on installation design and field deployment of new product, receiving unanimous top scores on student survey.
• Contribute to consistent team excellence, enjoying frequent acknowledgement of teamwork and training product quality from co-workers and managers.

Varous Chicago Area Sites

• IP Telephony Instructor/Course Developer - for Hewlett-Packard through Next Step Learning
• Designed, developed, and delivered face-to-face hands-on instruction for new product to technical support staff – students and managers called it “a great success.”
• Designed and developed new-product eLearning material for customers and resellers.
• Delivered each project on time and under budget with consistent “You’re doing great work.”
• Tools used: Microsoft PowerPoint, Microsoft Word, Articulate, Audacity, and SnagIt.Consulting Training Lead - for Blue Daring
• Developed training plan and materials for users of legislative management software.

• Full time from January 2007
• Led 3-day to 10-day classes of up to 12 students in installation, maintenance, and management of Linux-based Voice over Internet Protocol (VoIP) telephone systems, consistently receiving top student ratings and.
• Developed material for new product training on VCX Connect.
• Led pilot class and 40% of subsequent classes for each of two versions, introducing product to approximately 100 customers, users, and resellers.
• Prepared new eLearning material and updates to class material, working closely with curriculum managers, using Microsoft PowerPoint and Word.
• Proctored, administered, and scored IP Telephony VCX Expert hands-on exams.

• Developed new class in wireless communications systems with PowerPoint lecture material, Word hands-on lab guides, and supporting web site, delivering class for three semesters.
• Tutored in open lab for math, electronics, probability, computer networking.
• Created ongoing teaching relationship with tutoring and classroom students.

• Trained telephone company employees to maintain and troubleshoot Intelligent Network operating equipment.
• Led 1-day to 5-day classes using hands-on equipment in Naperville or at customer sites.
• Certified by Lucent internal process.
• Consistently earned student satisfaction ratings over 90%.
• Served as Subject Matter Expert, contributing writer, and trainer for new classes and products.

• Assessed customer needs, then wrote and supported development requirements for land-line and cellular networks and computer video.
• Consulted extensively with customers, product planners, developers, and testers.
• Consistently resolved issues quickly and promptly, notifying managers of resolution even as they were first learning of the issues.
• Prepared customer documents and proposals to describe products and features.
• Served as Subject Matter Expert, contributing writer, editor, proofreader, and reviewer for end user documentation and internal process documents.
• Developed Microsoft Word templates that entire work group chose to use.

M.S., Electrical Engineering (Systems)

B.S. (With High Honors), Electrical Engineering

Activities and Societies: President, Union Board

Train-The-Trainer

* Instructional Techniques for New Instructors * 25 Creative Ways to Add Excitement to Your Training