Billy Bryant Email & Phone Number

Kirkland, Wa, Us

Washington, District Of Columbia, Us

As a Security Engineer at Mapbox, my main role is conducting comprehensive security reviews of our internally developed APIs and applications. These tools are essential for our corporate clients, who incorporate them into their own solutions requiring precise mapping and geolocation data. I employ thorough security audits and threat modeling, ensuring they align with industry-standard security practices and meet our clients' stringent requirements.A significant aspect of my role is managing the security of our AWS infrastructure. This involves regular in-depth reviews, updates, and enhancements to ensure the highest level of security. I employ industry best practices and standards, which entails rigorous testing and reporting based on CIS Benchmarks. In instances of benchmark failures, I collaborate closely with our teams to devise and implement effective solutions.My responsibilities also include a large-scale overhaul of our AWS infrastructure, reaffirming Mapbox's commitment to security. I ensured that our configurations strictly adhere to industry standards and security best practices, aligning with several security frameworks.Working at Mapbox has given me the opportunity to contribute significantly to risk management. I have launched initiatives to identify and track risk within the organization, enabling us to be proactive and efficient in our risk mitigation strategies.In my role, I work closely with our development teams to maintain the security and compliance of our services. This collaboration is crucial in aligning Mapbox with different industry-standard security frameworks, reinforcing our position as a trusted provider of mapping and geolocation solutions.

As a co-founder of the innovative start-up, TotiLight, I played a crucial role in designing and architecting LED-based art exhibits. Our unique installations have been showcased at esteemed venues like Churchill Downs and Forecastle, the BLINK Cincinnati event, and several small gallery showings, earning us recognition in the art and design space.My responsibilities extended beyond the conceptual stage, diving into the technical aspects of our work. I was in charge of programming and light design, using microcontrollers and addressable LEDs to bring our artistic visions to life. This role allowed me to blend my technical expertise with creative problem-solving, resulting in captivating installations that resonated with our audience.

Seattle, Wa, Us

As a Security Engineer within the Managed Services division at Amazon Web Services, my responsibilities spanned the breadth of security oversight for the Managed Services program, its various components, processes, and our valued customers. My role included the execution of thorough application security reviews and threat modeling, which were essential for the seamless implementation of program and platform alterations.My duties extended into the creation and implementation of processes and policies that shaped the security posture of our service and its customer accounts. These responsibilities saw me actively engaging in CIS Benchmark testing and reporting, which allowed for swift and effective mitigation of any benchmark failures through close collaboration with various internal teams.A key achievement in my role was the successful launch of a new Risk Management program. This initiative was designed to identify and systematically track risk within the organization, ensuring we stayed ahead of potential security threats.To maintain the impeccable security and compliance standards of our service, I worked hand-in-hand with the organization's development teams. Together, we ensured alignment with several different industry-standard security frameworks, upholding the strong reputation of AWS Managed Services.Beyond my core duties, I was instrumental in establishing a Security Learning and Awareness program. This initiative produced concise, half-hour learning sessions on key security topics, widely consumed by AWS engineers and shared through our internal newsletters.I also undertook a comprehensive overhaul of the AWS Managed Services training program, specifically focusing on operational security and Active Directory. This allowed us to enhance the skills and knowledge of our team members, fortifying our overall security posture and ensuring we continued to deliver top-tier, secure services to our clients.

Seattle, Wa, Us

As a Senior Operations Engineer for the AWS Managed Services team, I held the pivotal responsibility of managing AWS cloud infrastructure for our enterprise clientele. Leveraging my extensive experience, I ensured the seamless operation of Managed Active Directory and Identity and Access Management for our managed infrastructure.My role also included the development of additional tools to aid the Operations team in their daily tasks. Utilizing programming languages such as Python, Ruby, and JavaScript, I created software solutions that enhanced our operational efficiency and streamlined workflows.I worked in close collaboration with the Security team and platform development teams, lending my expertise to assist with enhancing operational efficiency and devising new customer solutions. My consultation skills, coupled with my engineering knowledge, enabled me to contribute significantly to the evolution of our services and to the satisfaction of our clients.My position involved a unique blend of technical proficiency, team collaboration, and client consultation, all aimed at maintaining the robust and efficient operation of our AWS cloud infrastructure. This role underscored my ability to apply technical skills in a practical, client-focused setting, ensuring the highest standard of service delivery.

Seattle, Wa, Us

As an Operations Engineer at AWS Managed Services, I was an integral part of a team that took on the responsibility of managing the AWS experience for a diverse portfolio of enterprise companies, supporting mission-critical applications.I was heavily relied on by my team for my technical strengths in managing difficult operational challenges. My role saw me working closely with a team of skilled engineers, tackling some of the most technically challenging issues within an agile environment. My dedication to customer support and customer security saw me quickly take on multiple hats and added responsibilities, including, but not limited to overview and administration of Identity and Access Management both within AWS and Microsoft Active Directory. I also developed and maintained CloudFormation templates, Ansible playbooks and both Python and NodeJS scripts to automate and deploy AWS resources and configuration changes. This role required close collaboration with other AWS Engineers to create utilities and tools for internal use that allowed us to operate efficiently and safely at high speed and wide scale.I was the voice of the customer to internal AWS teams, leveraging my day-to-day experiences to drive customer communication during critical events, and creating educational resources such as tutorials, how-to videos, and other technical articles for the AWS customer community.

Louisville, Ky, Us

As a Senior Systems Engineer at LEAP Agency, I was entrusted with the management of a large-scale Nutanix Hyperconverged ESXi deployment. I played a pivotal role in designing and implementing a state-of-the-art Data Center environment. This project also entailed configuring the networking for our three office locations in Louisville, Indianapolis, and Cincinnati, which included setting up MPLS network and voice services for a unified network.One of my key responsibilities was maintaining and architecting ElasticSearch log aggregation systems. These systems were critical for collecting logs from all devices across all three sites, which were distributed across two data center locations. The intricate layout of this network demanded keen attention to detail and a deep understanding of network architecture.Part of my role was also to bolster the security of our facilities. I designed and implemented a cutting-edge security system equipped with RFID access, Smart Alarm, and Fire detection. A 24/7 video surveillance service was also put into place, ensuring the safety and security of our infrastructure round-the-clock.As part of my ongoing efforts to enhance our company's network, I designed a new multi-site Wi-Fi network and implemented company-wide VPN services. This move significantly improved our network's resilience and accessibility, facilitating secure and reliable remote access for our employees.In every aspect of my role, I sought to strike a balance between maintaining the efficiency of our current systems and pushing the boundaries with innovative new solutions. This position highlighted my ability to lead major projects and implement strategic changes that significantly enhanced our infrastructure and network capabilities.

Louisville, Ky, Us

As a Senior Linux System Administrator for LEAP Agency, my role encompassed the comprehensive management and maintenance of all Linux/Unix based systems integral to the company's core infrastructure. I oversaw the smooth functioning of key platforms and services operating on our *nix systems, including but not limited to Database Services and Applications such as MySQL and PostgreSQL, Apache/PHP, BIND DNS Servers (both Caching and Authoritative), and Kerberos authentication with AD Domains. My responsibilities also extended to maintaining system-wide server backup and disaster recovery services, data replication functionality, and managing VMWare ESXi 4.x and 5.x instances running multiple platforms across a diverse hardware environment. I ensured the efficient configuration, operation, and maintenance of platforms used for swift server setup and provisioning. This was achieved through the use of PXE Boot systems in conjunction with Puppet and Ansible. I also spearheaded the establishment of a new centralized logging facility based on the Elasticsearch ELK Stack. This facility consolidates multiple logging inputs from both customer equipment and company infrastructure, replacing three previously used "centralized" logging systems that had become outdated or unstable.Beyond daily management, my role required me to engage in long-term planning and implementation of our business strategy, specifically as it relates to our infrastructure architecture and system configurations. This responsibility highlighted my ability to balance immediate operational needs with strategic planning for the future.

Louisville, Ky, Us

As a Senior Systems Administrator at West IP Communications, I was entrusted with the management and maintenance of all Linux/Unix based systems within the company's core infrastructure. I oversaw key platforms and services operating on our *nix based systems, which included managing Database Services and Applications such as MySQL and PostgreSQL, Apache/PHP, BIND DNS Servers (Both Caching and Authoritative), and Kerberos authentication with AD Domains. Further, I handled System Wide Server Backup, Disaster Recovery services, and Data Replication functionality.I managed VMWare ESXi 4.x and 5.x instances running on multiple platforms, including Cisco HCS with Unity and Call Manager services. I also provided support for applications used in our infrastructure, like IBM Tivoli, Solarwinds Orion, and ActionPacked's LiveAction. My role also extended to supporting Windows Infrastructure, including Active Directory, Lync, and Exchange.Beyond my technical responsibilities, I acted as a team leader and a go-to information resource. I guided new team members and provided technical and leadership assistance to various teams and departments throughout the company. This role also required greater customer interface, as I worked directly with customers and their solutions managers to troubleshoot or resolve issues they were experiencing, or to discuss our operation efforts as it related to specific clientele and their needs.

Louisville, Ky, Us

As a Linux Systems Administrator at West IP Communications, my role was integral to the management and upkeep of all Linux/Unix based systems within the company's core infrastructure. I was responsible for overseeing crucial platforms and services operating on our *nix systems, which spanned across Database Services and Applications like MySQL and PostgreSQL, Apache/PHP, BIND DNS Servers (Both Caching and Authoritative), and Kerberos authentication with AD Domains. Part of my responsibility also included System Wide Server Backup, Disaster Recovery services, and Data Replication functionality.I successfully managed VMWare ESXi 4.x and 5.x instances across multiple platforms, including Cisco HCS with Unity and Call Manager services. I provided essential support for applications used in our infrastructure, such as IBM Tivoli, Solarwinds Orion, and ActionPacked's LiveAction. In addition to the Linux/Unix systems, my role extended to supporting the Windows Infrastructure, including Active Directory, Lync, and Exchange. My technical expertise and commitment ensured the seamless operation of our core infrastructure, contributing to the company's overall efficiency and productivity.

Louisville, Ky, Us

As a Senior Client Engineer at the Network Operations Center for West IP Communications, my role revolved around providing Tier II support to our esteemed clients. I was entrusted with addressing issues related to our business unit's products and services, with a keen focus on promptly responding to escalated tickets from Tier I support staff. These tickets encompassed issues that had a significant impact on our clients' business operations.I undertook advanced troubleshooting of routers and systems, making adjustments within the scope of my responsibility to ensure their optimal functioning. I was tasked with testing modifications to systems, ensuring their successful operation before implementing them for client use.I maintained diligent updates on trouble tickets as necessary, closing them out once the clients' issues were resolved satisfactorily. I worked tirelessly to resolve aging tickets, engaging appropriate higher-level support teams as needed to ensure swift and efficient problem resolution.Beyond my primary duties, I also provided backup support to Tier I, responding to incoming client calls involving questions or issues with the services we provided. My role required a balance of technical expertise, problem-solving skills, and excellent customer service, all of which contributed to the high-quality support we offered to our clients.

Stamford, Ct, Us

As a Network Operations Center (NOC) Technician at Time Warner Cable, my role entailed the Tier III-level support for all company networks. I regularly assisted in troubleshooting, provided support, and maintained our complex network systems.One of my main duties was to perform both ongoing and ad-hoc analyses of alerts and errors, thereby ensuring timely identification and resolution of any network anomalies. I coordinated closely with various internal teams such as Network Operations, Engineering, and Technical Operations, as well as external vendors and other support groups. Our collaborative efforts were focused on diagnosing and resolving a broad range of network issues, thus maintaining our network systems at optimal performance.Additionally, I was responsible for executing and monitoring scheduled network maintenance and configuration changes to network devices, adhering to the strictest standards of precision and protocol.In order to improve our operational efficiency, I undertook comprehensive data analyses to identify operational issues and proposed solutions to enhance our trouble resolution procedures. I also worked to diagnose recent network changes and application failures, ensuring the reliability and robustness of our networks at all times.

Louisville, Kentucky, Us

In my role as Technical Support Coordinator at Glowtouch Technologies, I served as the internal support agent for our web design sales associates, acting as the crucial link between client needs and our technical solutions.My responsibilities involved identifying customer design needs based on comprehensive requirements gathered during the sales process. This allowed me to accurately estimate the total design cost, platform requirements, and development time, ensuring the client's needs were met within their budget and timeframe.I collaborated closely with our developers to design solution packages that encompassed multiple aspects of the design process. These packages were designed to be easily understood and presented, facilitating the sales process and increasing sales penetration.I also worked in tandem with sales coordinators to ensure their technical understanding and to provide assistance in development as needed. This role required a deep understanding of both the technical and sales aspects of our business, which I leveraged to ensure our clients received the best possible service and solutions.

Stamford, Connecticut, Us

As a High-Speed Data (HSD) Escalation Specialist at Charter Business, I was integral to the support system for the technical support representatives within our Business support team. My responsibilities encompassed following strict escalation and complaint procedures, guaranteeing all escalations were exhaustively tracked and all necessary actions were carried out for effective issue resolution. I was often the point-person for identifying and reporting issues within the HFC network, dealing with a wide variety of problems ranging from cable outages due to Fiber Cuts and SNR issues to blade or node outages. I collaborated closely with the local Technical Assistance Center (TAC) to provide crucial information on issues affecting customers, which helped us to better isolate, repair, and prevent service outages. My duties also extended to assisting in troubleshooting and resolving issues within several facets of the HFC networking infrastructure, including High-Speed Data and VOIP Telephony services. Believing in the power of shared knowledge, I regularly disseminated information to support agents, aiding in the enhanced support of the business customer base. My primary goal was to ensure all agents were equipped with the necessary tools and documentation, empowering them to perform their daily tasks to the best of their abilities.

Stamford, Connecticut, Us

As an Account Coordinator with Charter Business, my role was primarily as an internal support agent, facilitating the scheduling and processing of business service changes. These changes included the installation of additional services, upgrading existing services, and managing changes to business accounts such as Business Name Change, address change, and business relocation.I collaborated closely with dispatch and various other internal departments to ensure the proper delivery of the described services. I also worked intensively within the telephone portion of the business operation, dealing with the porting of phone numbers from other providers, including but not limited to toll-free services.Additionally, I played a significant role in assisting the development of further processes and procedures, aiming to make everyday business operations easier and more efficient. The goal was to streamline processes, increase productivity, and improve the overall customer experience.

Stamford, Connecticut, Us

As a Broadband Data Specialist at Charter Business, my role involved serving as the first-line agent for supporting telecommunication services for business clients, ranging from small businesses to medium-sized corporations. I took charge of troubleshooting and resolving issues related to Internet, Television, and Telephony services deployed over Hybrid Fiber-Coax communication networks.A key aspect of my role was diagnosing and identifying service-impacting issues by utilizing direct access to local Cable Modem Termination Systems operating on Arris, Cisco, and Motorola platforms. This allowed me to swiftly pinpoint the root causes of problems and implement effective solutions.Additionally, I proactively identified opportunities to enhance business performance by evaluating client services and recommending suitable upgrade options. This approach ensured that clients received the most reliable and advanced services available, aligning with their evolving needs.In my position, I served as the final point of contact for resolving inquiries and concerns from inbound clientele. This involved providing exceptional customer service and ensuring that all issues were addressed promptly and satisfactorily.

Stamford, Connecticut, Us

As a Customer Service Escalation Specialist on the White Glove Team at Charter Communications, my role entailed being the first-line agent for supporting telecommunication services for residential clients on the day of scheduled on-site service deployment and/or repair. I collaborated closely with local dispatch and various internal departments to ensure the proper delivery and repair of the described services.In this position, I was responsible for troubleshooting and repairing issues related to Internet, Television, and Telephony services deployed over Hybrid Fiber-Coax communication networks. I utilized command line-based tools such as Ping, Traceroute, and Netstat, along with other industry-specific troubleshooting methods, to swiftly identify and address service-related issues.An important aspect of my role involved evaluating clients' existing services and identifying key opportunities for enhanced performance. This included recommending suitable upgrade options to ensure clients received the best possible services to meet their evolving needs.As the final point of contact for inbound clientele, I prioritized providing exceptional customer service and ensuring all inquiries and concerns were resolved promptly and satisfactorily.

Stamford, Connecticut, Us

As a High-Speed Data Technician at Charter Communications, I served as the first-line agent for supporting telecommunication services for residential clients. My role encompassed troubleshooting and repairing issues with Internet, Television, and Telephony services deployed over Hybrid Fiber-Coax communication networks.To effectively address and resolve service-related issues, I utilized command line-based tools such as Ping, Traceroute, and Netstat, along with various other industry-specific troubleshooting methods. These tools allowed me to swiftly identify the root causes of problems and implement appropriate solutions.In addition to resolving immediate concerns, I also took the initiative to evaluate clients' existing services and identify key opportunities for enhanced performance. By assessing their current setup, I could recommend suitable upgrade options that would improve their overall service quality and meet their evolving needs.

As a Computer Technician at Uptech Computers, my role involved diagnosing and repairing hardware and software-related issues with IBM Compatible and Apple/Macintosh computers, including both desktop and laptop machines. I was responsible for providing comprehensive support to ensure optimal performance and functionality.In addition to troubleshooting and repairs, I contributed to the development of core machine designs for our in-house custom-built computers. This allowed us to offer tailored solutions that met the specific needs of our clients.An integral part of my responsibilities was deploying in-house customized versions of the Linux operating system. By offering this alternative to Microsoft Windows-based home and business computers, we provided a cost-effective option to our customers.Furthermore, I played a key role in designing, building, and testing custom-built computers for various clients, including home users, small to large businesses, and gaming and entertainment enthusiasts. This involved carefully selecting components and configurations to ensure optimal performance and customer satisfaction.Through my expertise and dedication, I consistently delivered high-quality computer solutions and support to meet the diverse needs of our clientele.