Billy Smith Email & Phone Number

West Of Scotland

Nationwide is the world’s largest Building Society serving over 14 million members. As Local Director, led 9 branches in Scotland, responsible for delivering agreed business and service objectives, strategic projects and working within budgets, whilst meeting FCA regulatory requirements.Key AchievementsConsistently achieved service matrix scores above 95%.

Scotland

Remote Manager of the Branch network leading 34 Branches. Designed, implemented and regularly reviewed team plans to exceed overall business and service objectives. Developed and maintained external customer relationships to increase business revenue, coached team members to build upon their strengths and to meet regulatory requirements of individual.

Central, Fife & West Of Scotland

Dunfermline Building Society was a Building Society since 1869 and later became a trading division of Nationwide Building Society before the merger in 2009. As Senior Retail Manager was instrumental in the achievement of retail investment, mortgage business and other income through the Branch network. Developed third party relationships with Aviva, Axa.