Binta W. Email & Phone Number

Remote

Conduct thorough risk assessments to identify potential vulnerabilities within our financial processes.Oversee and manage authorization processes, ensuring only authorized personnel have access to critical systems and information.Develop and implement risk management policies and procedures in compliance with regulatory standards.Continuously monitor financial transactions and system activities, providing regular reports on risk status and mitigation efforts.Implement and manage fraud detection systems to identify and prevent unauthorized activities.Ensure all risk management and authorization activities comply with relevant laws, regulations, and industry standards.

Remote

Designed and executed fraud prevention strategies, successfully identifying and preventing fraudulent activities.Utilized supervised learning techniques to build fraud detection models, increasing detection rates by 25%.Collaborated with compliance teams to ensure adherence to BSA and USA PATRIOT Act regulations, enhancing organizational security.Conducted thorough investigations of suspicious activities, providing actionable insights to mitigate fraud risks.Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.Assisted clients in resolving unauthorized transactions by guiding them through the dispute resolution process, ensuring their satisfaction with the outcome.

Remote

Customer Interaction:Respond to customer inquiries via phone, email, and chat.Provide accurate information regarding products, services, and billing.Assist customers with troubleshooting technical issues.Problem Solving:Analyze and resolve service-related issues.Escalate complex issues to appropriate departments when necessary.Documentation:Maintain detailed and accurate records of all customer interactions.Update customer information and document resolutions in the system.Sales Support:Educate customers on products and services offered by Verizon.Upsell and cross-sell products when appropriate to meet customer needs.Compliance:Adhere to all regulatory and company guidelines.Ensure confidentiality and security of customer information.Continuous Improvement:Participate in training sessions and team meetings.Provide feedback to improve processes and enhance service quality.

Bachelor Of Arts (B.A.), Criminal Justice And Corrections

Criminal Law and Procedure: Study the foundations of criminal law, including statutes, case law, and legal procedures. Understand.

Diploma, Human Resources Management And Services

Introduction to Human Resources Management: Understand the role and importance of HR in organizations. Learn about the core functions.

Diploma, Cosmetology/Cosmetologist, General

Hair Styling and Cutting: Learn various hair cutting techniques, including precision cuts, layering, and texturizing. Master styling.

Anti Money Laundering

Anti-Money Laundering (AML) Regulations: Study the key AML laws and regulations globally. Understand the role of regulatory bodies.