Birla De León, Mba Email & Phone Number

• Effective client delivery, managing over 1.2 million beneficiaries and $730 million in drug spend for accounts in the Pharmaceutical Industry, the Government, and Health Insurance companies.
• Train, develop and lead a team of Account Managers supporting client's operations and managing the pharmacy benefit performance impacting member experience.
• Support Senior Leadership measuring SLA performance and reporting Key Performance Indicators resulting in track record of a 100% client retention.
• Oversight of client's projects, managing escalations by providing guidance towards successful resolution, partner and collaborate with other business units to effectively resolve clients inquiries.

• Strategic lead for the pharmacy benefits performance of assigned accounts, managing a portfolio of Medicaid, Commercial, Government, and Self-Insured clients.
• Account Oversight: Monitor system and operational performance to anticipate client needs. Review performance metrics to support client fulfillment, profitability, and retention. Facilitate advisory, collaboration, and.
• Benefit Performance: Analyze products and new client benefits. Coordinate project execution and completion to ensure client satisfaction. Responsible for project planning, implementation, and post-implementation.
• Operational Performance: Monitor dashboards and reports to track the client’s performance. Analyze data and reports for performance optimization and pharmacy benefit trends management. Identify and provide.
• Technology: Carry out user-acceptance tests on system improvements by creating test plans, documentation, and communicating results. Support client’s platform users, provide advice on platform logics and functionality..

• Strategic lead for the pharmacy benefits performance of assigned accounts, managing a portfolio of Medicaid, Commercial, Government, and Self-Insured clients.
• Account Oversight: Monitor system and operational performance to anticipate client needs. Review performance metrics to support client fulfillment, profitability, and retention. Complete client requests and daily tasks.
• Benefit Performance: Analyze products and new client benefits. Coordinate project execution and completion to ensure client satisfaction. Responsible for project planning, implementation, and post-implementation.
• Operational Performance: Monitor dashboards and reports to track the client’s performance. Analyze data and reports for performance optimization and pharmacy benefit trends management. Identify and provide.
• Technology: Carry out user-acceptance tests on system improvements by creating test plans, documentation, and communicating results. Support client’s platform users, provide advice on platform logics and functionality..

San Juan, Puerto Rico

• Responsible for the pharmacy benefits performance of assigned accounts.
• Account Oversight: Review performance metrics to support client fulfillment and retention. Facilitate advisory and collaboration by providing insights on account behavior.
• Benefit Performance: Analyze products and new client benefits. Coordinate project execution and completion to ensure client satisfaction. Set project goals and timelines. Oversaw project planning, implementation, and.
• Operational Performance: Monitor dashboards and reports to track the client’s performance. Generate and request client requested reports. Analyze internal reports for performance optimization and management of pharmacy.
• Operations: Provide support to the Client Services Team managing special projects and implementations. Support the Compliance Team during Client and/or Regulatory Agencies Audits. Provide guidance and assistance to.

San Juan, Pr, Puerto Rico

• Supported the Client Services operations.
• Client Satisfaction: Monitoring and tracking of deliverables. Proactively provide insight between client and organization to maintain positive engagement.
• Track Performance: Use of dashboards and reports to track client’s performance. Generate and request client reports. Analyze reports for performance optimization and look for trends.
• Operations: Provide support to the Client Services Team managing operational calls, agendas, supporting client meetings and requests, providing notes on significant discussion topics and following on action items, as.
• Documentation: Support and identify special projects and process improvement opportunities to enhance organizational processes and services. Manage and document project tasks.
• Technology: Support client’s platform users: advise on platform logics and functionality, business requirements and benefit rules.

San Juan, PR

• Maintain progress and support daily operations across departments (Customer Service, Management, Procurement, Operations, Project Management) Lead customer management and relations; communicate project timeline.
• Submitted all PREPA technical documentation: Initial Evaluation, Endorsement, Acceptance Test, OGPE permits and additional required documentation.
• Submitted all PR Green Energy Fund required documentation including Incentive Application and Payment Request.

Puerto Rico

• Team member of a special project developed to implement new laws and technical regulations to the PR pension benefit system.
• Prepare account reconciliation statements. Perform case auditing and analysis and apply benefits based on eligibility. Evaluate and validate case file data and manage sensitive and confidential documents. Perform.
• Customer Service: provide assistance and respond to clients’ needs to resolve their cases and draft written communications.
• Selected to work on special projects, priority cases and collaborated on the training of new hires.

US NAVY

Inventory and Financial Management, responsible for performing data trend analysis and forecasting for supply demand. Coordinate material budget prioritization and expenditure rates for end of fiscal year. DOD Security Clearance.

Puerto Rico

• Client & Account Executive, Accounting and Financial Planning, Project Management and Business Administration.Managed daily business operations for a production company in a fast paced environment.
• Client & Account Executive: Dedicated to build and maintain customer’s relations, served as the main liaison between company and client, responsible for the planning and execution of their projects to meet objectives.
• Project Management: Responsible for the coordination, planning, development and execution of promotional projects and events to meet organizational objectives and goals. Ability to plan and develop projects within.
• Accounting and Financial Planning: Management of company accounting records, legal and financial statements, prepare and file local and state contributions. Met budgets by forecasting requirements and demand..
• Marketing Development & Strategies: Supporting corporate communications, special events and promotional strategies for brand building and exposure. Develop internal marketing plans and goals per fiscal year and plan.

Juncos, PR

Worked during the start-up of the Epogen Plant with the Cell Culture Team developing “Epogen” from the vial step through the mass production of the product. Familiarized with the application of biotech laboratory practices and manufacturing processes of therapeutic products. Regulatory Affairs and Compliance: Maintained logs and records, manage SOPs.

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services

Bs, Biotechnology