Bismarck Perez Email & Phone Number

Chapel Hill, NC, US

• Create\suggest WAF rules and signatures to implement best practices and mitigate threats
• Respond to WAF alerts\reports to meet the requirements of key stakeholders
• Aid in gathering WAF metrics for measuring performance and risk
• Provide ongoing support to existing WAF monitoring capabilities and data collection systems.
• Provide development support for the WAF expansion and implementation of new systems.
• Perform alert analysis of WAF events to reduce false positives and minimize customer impact

Raleigh-Durham, North Carolina Area

Cary, NC

Monitor Network operations for over 350 local and state government. Ensuring network reliability and minimal down time by identifying, isolating and repairing incidents when possible. Directs efforts of on site network technicians for incident resolution. Coordinates with service providers on behalf of customer to resolve WAN incidents and problems..

Anthem

As Site lead plans, directs, and controls resources and initiatives to accomplish the objectives. Obtains, develops, and oversees the use of necessary resources. Manages processes and receives assignments in the form of objectives and framework on how to meet goals. Identifies and resolves hurdles for assigned area/group. Establishes and maintains.

Norfolk, Virginia Area

• Povides technical lead support in field service support for Anthem’s internal and external associates computer needs. Test new technology and provide proper documentation of experienced issues. Perform training for.
• Handle more complex problem recognition, research, isolation, resolution and follow up for routine and more complex user problems, referring issues to the proper supporting group.
• Lead associates through diagnostic procedures, determining source of error.
• Perform hands-on troubleshooting for standard desktop equipment and interview associates, collecting information about problem.

Monitors user requests and system issues. Serves as support in responding to and diagnosing production support problems. Interacts effectively with internal customers and appropriate system vendors to conduct necessary research to resolve issues. Ensures documentation standards and procedures for operations are in place. Actively seeks and evaluates.

Norfolk, Virginia Area

Tel-Communications & ITMaintained Satellite networks and communication for Field HospitalsTroubleshoots and restores technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective.

Bachelor Of Science Business Administration (Bsba), Information Technology

Associate Of Arts And Sciences (A.A.S.), Information Technology