Bismarck Perez Email & Phone Number

Chapel Hill, Nc, Us

• Create\suggest WAF rules and signatures to implement best practices and mitigate threats• Respond to WAF alerts\reports to meet the requirements of key stakeholders• Aid in gathering WAF metrics for measuring performance and risk• Provide ongoing support to existing WAF monitoring capabilities and data collection systems.• Provide development support for the WAF expansion and implementation of new systems. • Perform alert analysis of WAF events to reduce false positives and minimize customer impact• Work with cross-functional teams to resolve vulnerabilities identified as application security risks.• Participate in incident response activities as they relate to application security.• Solid understanding of web applications, web servers, application firewalls.• Understanding of TCP/IP, web protocols and networking concepts.

Raleigh-Durham, North Carolina Area

Cary, Nc

Monitor Network operations for over 350 local and state government. Ensuring network reliability and minimal down time by identifying, isolating and repairing incidents when possible. Directs efforts of on site network technicians for incident resolution. Coordinates with service providers on behalf of customer to resolve WAN incidents and problems. - Maintains customer relationship through network state and incident state updates - Advocate for customer on ISP incidents and problems - Troubleshooting\triage of routing incidents BGP, OSPF, EIGRP - Troubleshooting\triage of WAN failures - Testing and analyzing WAN segments - Troubleshooting\triage of customer and Switching equipment - Troubleshooting\triage of customer VLAN

Anthem

As Site lead plans, directs, and controls resources and initiatives to accomplish the objectives. Obtains, develops, and oversees the use of necessary resources. Manages processes and receives assignments in the form of objectives and framework on how to meet goals. Identifies and resolves hurdles for assigned area/group. Establishes and maintains collaborative relationships with key business partners. Trains, coaches, counsels, and evaluates performance of direct reports.

Norfolk, Virginia Area

Povides technical lead support in field service support for Anthem’s internal and external associates computer needs. Test new technology and provide proper documentation of experienced issues. Perform training for help desk technicians and other departments on new software. Provide computer support at Anthem for 2000+ Off Premise Worker colleagues using Windows 7, iPads, and iPhones. Work with other levels of field services technicians and project teams on projects, moves, and hardware / software deployments.• Handle more complex problem recognition, research, isolation, resolution and follow up for routine and more complex user problems, referring issues to the proper supporting group.• Lead associates through diagnostic procedures, determining source of error.• Perform hands-on troubleshooting for standard desktop equipment and interview associates, collecting information about problem.

Monitors user requests and system issues. Serves as support in responding to and diagnosing production support problems. Interacts effectively with internal customers and appropriate system vendors to conduct necessary research to resolve issues. Ensures documentation standards and procedures for operations are in place. Actively seeks and evaluates opportunities for process improvement. Provides system maintenance and support for desktop/laptop computer systems, NT LAN, AS/400 WAN, PBX and other systems as required. Creates reports and provides a means to verify the integrity of existing infrastructure. May work on-call to support emergencies 1-Provides first and second-tier technical support and resolution of internal and external customers/users on basic hardware, network, software and application problems; 2-Troubleshoots and restores technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective action where appropriate; 3-Performs data analysis using appropriate tools and system transactions to support recommendations; 4-Identifies customer concerns and resolves or escalates customer issues expediently and accurately within documented timeframes; 5-Logs all incoming calls into problem-management database and help-desk systems; follows established procedures to document problems and recommends modifications to procedures as required; 6-May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems; 7-Simulates or recreates user problems to resolve operating difficulties; recommends system modifications to reduce user problems;

Norfolk, Virginia Area

Tel-Communications & ITMaintained Satellite networks and communication for Field HospitalsTroubleshoots and restores technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective action where appropriate2001-2003, Lead Communications Technician USS Enterprise Norfolk, VATrained junior technicians to install, maintain,& repair voice and video equipment Implemented work orders and coordinated installation, test, and acceptance with 3rd party vendorsResponsible for ensuring installation, documentation, and turn-up of circuits and equipment to Naval standards1999-2001, Communications TechnicianUSS Enterprise Norfolk, VA Performed test and repairs of the RF coaxial distribution system Can effectively operate various types test equipment, to make necessary repairs Telephone repair, wiring and operator (Definity, Merlin, & MiTel phone system)

Bachelor Of Science Business Administration (Bsba), Information Technology

Associate Of Arts And Sciences (A.A.S.), Information Technology