Benjamin Ta Email & Phone Number

Seattle, Washington, United States

Seattle

• Schedule end-to-end patient treatment process and drug product orders in GPS to enable manufacturing and patient infusion.
• Serve as point of contact to POSI to address scheduling workflow-related questions and perform user testing.
• Lead the 017001 clinical trial scheduling and healthy donor scheduling programs and serve as back up for the 017004 trial.
• Improve GPS functionality by identifying bugs and issues and escalating for review and resolution.
• Understand R4 ERP integration dependencies and workflows to streamline scheduling operations.
• Identify inefficiencies and opportunities within existing clinical scheduling processes for improvement.

• Ensured delivery schedules are met by tracking deliveries and maintained delivery schedules accurately.
• Built out delivery routes using internal software/algorithm and manually added new locations to routes to coordinate meal delivery; scheduled driver team and assigned driver routes to optimize delivery.
• Responded to inquiries and issues from restaurants and driver team via ZenDesk to coordinate delivery orders, dispatch routes, and provided most excellent customer service experience.
• Compiled and created weekly restaurant menus for the San Diego region.

San Diego

• Operations
• Identified operational inefficiencies and optimized such processes to achieve cost savings and increase customer retention.
• Orchestrated and executed product vendor partnerships.
• Coordinated delivery routes with driver team and dispatched customer orders using real-time delivery software.
• Implemented employee time tracking and attendance; payroll processing, and accounting systems and served as subject matter expert and administrator for each.Customer Success
• Managed all company digital content including social media, email marketing, online ads, and loyalty programs.

Greater Los Angeles Area

• Customer Success and Event Management
• Coordinated artist check-in (on-boarding) logistics; processed and distributed artist & guest credentials.
• Managed artist information database and extensively used MS Excel to generate status reports.
• Provided hospitality services to musical artists in coordination with event logistics.
• Produced post-event analysis reports, used to determine effectiveness of event and ensure continuous improvements for future events.
• Contributed to exceptional guest experience by providing event resources.

Bachelor Of Business Administration, Business, Management, Marketing, And Entrepreneurship

Product Management

Associate Of Arts - Aa, Business Administration And Management, General