Benjamin Ta Email & Phone Number

Seattle, Washington, United States

Seattle

• Schedule end-to-end patient treatment process and drug product orders in GPS to enable manufacturing and patient infusion.• Serve as point of contact to POSI to address scheduling workflow-related questions and perform user testing. • Lead the 017001 clinical trial scheduling and healthy donor scheduling programs and serve as back up for the 017004 trial.• Improve GPS functionality by identifying bugs and issues and escalating for review and resolution.• Understand R4 ERP integration dependencies and workflows to streamline scheduling operations. • Identify inefficiencies and opportunities within existing clinical scheduling processes for improvement. • Create and manage clinical site and user accounts in JAMS to enable treatment scheduling and coordination. • Collaborate with cross-functional teams (such as POSI, Mfg, Aph Ops, Clinical Ops, Cell Core) and external clinical sites to execute daily operations.• Communicate real-time status updates to align cross-functional teams; initiate and manage cases through closure, documenting incidents with technical writing.

• Ensured delivery schedules are met by tracking deliveries and maintained delivery schedules accurately.• Built out delivery routes using internal software/algorithm and manually added new locations to routes to coordinate meal delivery; scheduled driver team and assigned driver routes to optimize delivery.• Responded to inquiries and issues from restaurants and driver team via ZenDesk to coordinate delivery orders, dispatch routes, and provided most excellent customer service experience. • Compiled and created weekly restaurant menus for the San Diego region.

San Diego

Operations• Identified operational inefficiencies and optimized such processes to achieve cost savings and increase customer retention.• Orchestrated and executed product vendor partnerships.• Coordinated delivery routes with driver team and dispatched customer orders using real-time delivery software.• Implemented employee time tracking and attendance; payroll processing, and accounting systems and served as subject matter expert and administrator for each.Customer Success• Managed all company digital content including social media, email marketing, online ads, and loyalty programs.• Created surveys to capture customer feedback; implemented improvements based on metrics to maintain organizational goals of delivering best value to client. Developed KPIs to benchmark and improve on performance. • Provided cross-functional support between product vendors and inventory team to ensure product quality control.People Team• Hired and trained all team members on company SOPs. Maintained and updated SOPs and on-the-job-training procedures and materials. • Processed and maintained all new hire and exit paperwork, employee records and documents under best record keeping practices. • Served as people partner and main point of contact for all team members' inquiries, concerns, and issues.• Worked with leadership team to design and implement a customer-centric company culture. Business Development• Compiled and analyzed daily, weekly, and monthly sales reports to identify market opportunities. • Implemented Salesforce CRM software and increased customer base with a detailed marketing plan and strategies using data analytic tools.• Pinpointed cross-sell/upsell opportunities, developed targeted sales promotions based on buyer behavior metrics.

Greater Los Angeles Area

Customer Success and Event Management • Coordinated artist check-in (on-boarding) logistics; processed and distributed artist & guest credentials.• Managed artist information database and extensively used MS Excel to generate status reports.• Provided hospitality services to musical artists in coordination with event logistics. • Produced post-event analysis reports, used to determine effectiveness of event and ensure continuous improvements for future events. • Contributed to exceptional guest experience by providing event resources.

Bachelor Of Business Administration, Business, Management, Marketing, And Entrepreneurship

Product Management

Associate Of Arts - Aa, Business Administration And Management, General