Brendan Johl Email & Phone Number

Mesa, AZ, US

• Meets regularly with Enterprise level customers to resolve complex technical issues
• Addresses technical support requests via Zendesk and other CRM tools
• Communicates internally with customer experience teams in collaboration to address the needs of clients
• Experience with JIRA to work with a variety of development teams
• Assists customers with use of REST APIs
• Heavily uses MySQL for requested data and to investigate issues

Scottsdale, AZ

• Addressed increasingly complex and escalated issues
• Communicated with customers to provide information and assist with a variety of technical issues
• Obtained certification to provide support for Livestream events and coordinated with customers running these events
• Communicated internally with customer support teams, sales teams, and account managers in collaboration to solve complex issues
• Reported bugs and enhancement requests to applicable engineering teams
• Assisted customer's with use of Brightcove REST APIs

Tempe, Arizona

• Communicated with customers to provide information and assist with a variety of technical issues
• Obtained certification to provide support for Livestream events and coordinated with customers running these events
• Communicated internally with customer support teams, sales teams, and account managers in collaboration to solve complex issues
• Reported bugs and enhancement requests to applicable engineering teams
• Assisted customer's with use of Brightcove REST APIs
• Debugged HTML / CSS / JavaScript using developer console and creating basic code examples

Chandler, AZ

Responsible for operating a vehicle for six to eight hours per day collecting data for our engineering team. Accountable for following regulations regarding safety and security of vehicles, new technologies, and the public. Manage a variety of different communication tools with management and coworkers during testing. Communicate with the public, answering.

Mesa, AZ

Creates treatment plans to set up a road map for patient’s continued dental careReviews insurance benefits and payment to help select the best options for the patientAssists with scheduling appointments and referrals to specialists

Tempe, Arizona

Promoted from customer service to client services within eight months of employmentSolve escalated issues that arise from the customer service centerWork directly with account management, clients, and pharmacists to resolve issuesFacilitate enrollment to mail order services through approved providers Provide support between the client, the injured worker.

Tempe, Arizona

Processed workers compensation claims on behalf of adjusters, as well as provided technical supportwith client software (Vertice)Supported pharmacies with electronic billing and obtaining authorization for medicationsAssisted injured workers by processing authorization requests as well as explaining workers compensation processes

Provided online technical support for domestic and international clientsProvided personalized tutorials for clientsIndividually troubleshot major technical issues

Responsible for counting and providing reports for up to $1,000 nightlyAssisted management with various in-store remodeling projectsReceived weekly shipments from corporate office