• Create/suspend multiple user accounts a day using Active Directory, PowerShell, Azure AD, M365, and Google, and AutoTask• Manage filtering and student activity via GoGuardian• Set up mailboxes, distribution lists, and adding users to them as specified• Grant permissions and create accounts when needed, in SharePoint, Dropbox, RingCentral, and Adobe ensuring users are able to use programs with efficiency.• Help users with switching accounts ensuring their content is not removed.• Troubleshoot multiple tech issues a day for users varying from Heads of School to individual teachers.

Constellation Schools was purchased by ACCEL Schools in Oct. 2021.Field Technician/Field Tech II Experience:• Work on up to 15 tickets a day via Wrike, or more, from teachers and staff to address technology issues.• Repair laptops and equipment by replacing screens, system boards, keyboards, batteries, etc. • Perform troubleshooting tasks on equipment ensuring that it functions correctly and efficiently. • Set up, test out, and disable student accounts and reset passwords all while using Active Directory and Google Organizational Unit (OU).• Monitor student activity with GoGuardian and handle filtering for the schools.• Observe security software and anti-virus software to maintain protection for the network.

• Re-imaging and cleaning laptops and desktops for the upcoming school year.• Assisting field technicians in preparing new and current equipment.• Un-boxing new equipment and assisting in the installation of technology equipment.

• Developed 4 manufacturing courses per annual quarter with help of Subject Matter Experts (SMEs).• Selected up to 50 photographs, drawings, sketches, diagrams, and charts to illustrate material for learners to understand content.• Tested courses ensuring correct content and illustrations were technically accurate.

• Watched up to 3 different laboratories monitoring activity inside of each to make sure computers and equipment were properly used.• Assisted students with technical problems on computers, such as finding classes on University’s website for registration or navigating classes on Blackboard.

• Explained products and their uses to customers ensuring their expectations were met.• Informed customers of company rewards program allowing for repeat business.• Managed department by putting up displays, stocking shelves with product, and helping multiple customers in store and on the phone providing answers for questions.